Associate Professional, Client Delivery

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

We are seeking a highly motivated and Associate Professional, Client Delivery to join our team. The ideal candidate will be responsible for ensuring the successful delivery of our SaaS products to our clients, ensuring customer satisfaction. Key responsibilities for this individual consist of client onboarding, project management, client consultation and issue resolution. This role will ensure the timely delivery of our products to our customers, ensuring projects are delivered quickly, on time and risks or issues are resolved. The role provides regular updates to customers and builds relationships, so they are seen as a trusted advisor to our clients. Client Onboarding: Support the onboarding process for new clients, ensuring a smooth transition and setup of our SaaS products. Our role is hybrid and requires 2 days in the office.

• System Configuration: Ensure the proper configuration and systems integrations are complete based on the client’s requests.

• Project Management: Support the implementation of SaaS solutions, implement project plans, maintain projects in ClickUp (project management tool), and ensure the project meets timelines and deliverables.

  • Coordinate and/or facilitate formal customer discovery, technical and onboarding calls and resolve issues to ensure project timelines are met.

  • Main contact to the customer’s project team throughout to answer questions, facilitate customer requests, troubleshoot issues.

  • Create and/or maintain client level documentation (i.e. project plan, handoff documents and SharePoint).

  • Work with clients to understand APIs, workflows, and configurations.

  • Manage production release with customer (may require after hours coordination).

  • Ensure customer target go live dates are met, raise concerns and define go to green plan.

  • Provide regular reports to senior management.

• Client Communication: Serve as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring their needs are met.

• Issue Resolution: Proactively identify and resolve any issues or challenges that may arise during the delivery process.

• Feedback and Improvement: Gather client feedback and work with the product development team to drive continuous improvement of our SaaS offerings.

• Cross Department Coordination: Coordinate enhancements and custom client requests, resolve issues to ensure project timelines are met.

Job Qualifications:

• Bachelor’s Degree in a technology field strongly preferred (or equivalent work experience).

• Some experience in implementations, integrations or systems analyst experience is desired.

• Experience with XML, APIs, Postman and/or SQL desired.

• Understanding of SaaS products and implementation processes a plus.

• Excellent communication and interpersonal skills.

• Problem-solving mindset with a focus on customer satisfaction.

• Strong project management skills with ability.

• Highly motivated to learn in a fast-paced environment.

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CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/.  Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

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CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. ​

CoreLogic is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. 

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Please apply on our website for consideration.​

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