Sr Principal, Solution Management

Make an impact with the power of your ideas

Cotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem—serving industries ranging from real estate to public policy to retail—and counting. Together, we're making the complex more seamless, more unified and more resilient to whatever the future may hold.

Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.

Job Description:

Enterprise Operations Group (EOG) is driving a very exciting multi-year transformation playbook that’s focused on driving exceptional customer experience, improving quality, and modernizing operations (call center & back-office). To lead the playbook execution, we are looking for a seasoned Transformation Leader who can creatively combine Process improvements concepts (Lean, Six Sigma) with a Digital/ Data First approach to design, develop and deliver sustainable solutions that meet EOG’s mission and vision. The individual selected will be the single threaded owner to drive transformation, quality & continuous improvement efforts in close partnership with business owners to improve both operational and customer centric performance KPIs.

Act as the Solution Owner for all EOG specific system transformation & process improvements.  Drive the execution of the initiatives within the assigned Digital Transformation Program.  Ensure the timely execution of the overall program portfolio.  Develop options and recommendations to drive critical decisions.  Implement the appropriate governance/ SteerCo structure to drive cross functional visibility and transparency.  Partner with assigned Project Manager to proactively identify risks and suggest appropriate mitigation plans aligned with project dates, project milestones, and project schedule.  Drive strategic interlocks with CoreLogic stakeholders to propose transformation changes as well as system enhancements/ improvements.  Partner with the Business Stakeholders to create and maintain the transformation roadmap with appropriate sign-offs and executive buy-in across all levels.  Deliver process transformation collateral i.e. process maps, user journeys, waste identification, system improvements, post project value realization etc.  Facilitate User Acceptance Testing (UAT) process alongside the Project Manager to complete UAT prep, execution & sign-off.  Identify potential change management challenges and devise appropriate strategies that maximize adoption through clearly defined success criteria.  Actively monitor production data (during and post hypercare) to identify any systemic fixes.   Partner with Operations & Strategy teams within the functions to ensure field expertise and feedback are incorporated as critical design principles into the future state solution design as well as drive adoption/ compliance challenges post implementation.  Collaborate with the IT Technical Product Managers (TPM) and Business Analysts (BAs) on technical writing in terms of cataloging business requirements and converting them to user stories.  Propagate the value of the Solution Management role across the organization in partnership with other Solution Leads on the team to become the true ‘digital’ change agents.  Sensibly escalate critical issues that can become potential showstoppers to ensure smooth delivery of the program milestones. 

Job Qualifications:

Bachelor’s Degree  10 Years executing large-scale information technology enabled projects in an Operations environment.  Technically skilled to work cross-functionally with data and technology teams, experience working in a hybrid operations environment (offshore/ onshore teams)  Understanding of project management best practices like agile, scrum, etc. Project Management certification (e.g. PMP) is a plus.  In-depth working knowledge of enterprise grade systems like SFDC, Calabrio, Cisco Telephony etc. & data warehousing like Google Big Query and data visualization tools like Tableau are highly desirable.  Comfortable working with sophisticated technologies; exposure to driving innovation by leveraging Artificial Intelligence/ Machine Learning (AI/ML) techniques is a plus. 

Cotality benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

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Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​

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