RESTAURANT SUPERVISOR @ LAGERHEADS, HILTON GARDEN INN VBO

Full Job Description

Position Title: Restaurant Supervisor @ Lagerheads Hilton Garden Inn Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Restaurant Supervisor to join our team to embrace those values.

Position Overview:
As a Restaurant Supervisor, you will oversee the daily operations of the restaurant, ensuring efficient workflow, excellent customer service, and adherence to quality standards. You will be responsible for supervising and leading the restaurant team, maintaining a positive work environment, and contributing to the overall success of the establishment.

Job Functions:

• Supervision: Provide leadership and direction to restaurant staff, including servers, hosts/hostesses, and bartenders, to ensure smooth operations and exceptional service.
• Training and Development: Train new hires and provide ongoing training to existing staff members on service standards, menu knowledge, and customer interaction skills.
• Scheduling: Create and manage staff schedules to ensure adequate coverage during peak hours and optimize labor costs while meeting business demands.
• Customer Service: Lead by example in delivering excellent customer service, handling guest inquiries or complaints promptly and professionally, and ensuring guest satisfaction.
• Quality Control: Monitor food quality, presentation, and portion sizes to ensure consistency and adherence to established standards.
  Inventory Management: Oversee inventory levels of food, beverages, and supplies, and coordinate with management to place orders as needed to maintain adequate stock levels.
• Safety and Compliance: Ensure compliance with health and safety regulations, sanitation standards, and alcohol service laws, and address any issues or concerns promptly.
• Financial Management: Assist in controlling costs and maximizing profitability through effective cost management, portion control, and minimizing waste.

Team Leadership: Motivate and inspire team members to perform at their best, recognize achievements, and address performance issues as necessary

Qualifications:

• Previous Experience: Proven experience in a supervisory or leadership role in the restaurant industry, with a strong understanding of restaurant operations and customer service principles.
• Leadership Skills: Excellent leadership and interpersonal skills, with the ability to motivate and coach team members to achieve goals and maintain high standards.
• Communication Skills: Clear and effective communication skills, both verbal and written, with the ability to communicate with staff, management, and guests.
• Problem-Solving Ability: Strong problem-solving skills, with the ability to address issues or conflicts calmly and effectively.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• Knowledge of Point of Sale (POS) Systems: Familiarity with POS systems for order processing and transactions.
• High school diploma or equivalent; additional education or certifications in hospitality management or related field is a plus.
• TOP Requirement
  • TEAM UP: Be golden, collaborate and help others succeed
  • OWN IT: Be a role model, embrace responsibility and keep learning
  • PASSIONATELY SERVE: Be Positive, care deeply and create memories.

Benefits

• Competitive pay
• Full Time associates are offered insurance coverages, 401K match, PTO, and Paid Holiday Time.
• Employee discounts at our branded hotels.
• SHAMIN PERKS - various discounts i.e. gym membership, rental cars, attractions and many more.

Advancement and Growth
We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. With 76 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Join us and be part of a company where your potential is limited only by your ambition

About Us:
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.