What are the responsibilities and job description for the PM Server Upscale Dining position at 36 Granada?
Benefits:
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Please join us for in person interviews being held on location during our upcoming job fair @ 36 Granada St, St Augustine.
Fri Feb 28th: 10am-4pm
Skills & Knowledge
- Service Excellence: Understanding of fine dining etiquette, including proper table settings, service sequences, and guest interactions
- Menu Knowledge: Detailed knowledge of ingredients, preparation methods, and presentation of dishes
- Wine & Beverage Expertise: Ability to suggest and serve wines, spirits, and cocktails with proper pairing recommendations
- Multitasking: Ability to manage multiple tables and guests while maintaining high service standards
- Upselling & Sales Ability: Recommending specials, wine pairings, and premium dishes to enhance guest experience
Professionalism & Appearance
- Polished and professional demeanor
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to anticipate guest needs
- Ability to handle high-pressure environments with grace
Experience & Education
- Prior experience in upscale or fine dining restaurants (typically 2 years)
- Knowledge of food, wine, and beverage pairings
- Formal training in hospitality or culinary arts (preferred but not always required)
Key Qualifications
- Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
- Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
- Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
- Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
- Effectively use promotional strategies to enhance guest experiences and boost sales.
- Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
- Demonstrate proficiency in operating POS systems and handling various payment terminals.
- Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
- Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
- Perform additional duties as required to ensure the restaurant operates smoothly.
- Proven ability to provide efficient and friendly service to customers within a designated section, which may include multiple tables.
- Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.
- Availability to work flexible hours, including nights, weekends, and holidays.
- Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
- Strong communication skills, with the capability to follow and understand both written and spoken instructions.
- Able to effectively manage multiple tasks in a high-pressure environment.
- Comfortable working in tight spaces with varying noise levels and temperatures.
- Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.
Fine dining service is about creating an exceptional experience, so a great attitude, enthusiasm for hospitality, and a commitment to excellence are key!
Salary : $10
