Program Coordinator

Who are we?  

At 360 Behavioral Health, we take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays. With over three decades of expertise, we are one of the original and most established Applied Behavior Analysis (ABA)-based behavioral health services authorities. Today, 360 Behavioral Health is one of the top ABA, enhanced personal assistance and respite providers in the United States. The commitment, dedication, and approach to care that guided our founders when they opened their doors continues to guide all we do today. Our devotion to their philosophy landed us on the list for “The 5 Best ABA Therapy Providers for 2023”, and to us being labeled as a certified “Best Place To Work”!   

POSITION SUMMARY: 

The Program Coordinator (PC) position at 360 Behavioral Health, Support Services is a supervisory role that coordinates Direct Support Professionals (DSP), clients and their families, Regional Center, the Company, and the Local Office. Their role is to provide oversight and support to their DSPs out in the field, to ensure that service objectives are met with a high degree of quality, that the family continues to receive services from Regional Center and that the services are being provided in a collaborative fashion amongst all parties. The Program Coordinator effectively manages their caseload to align with the company’s standards and expectations. They will also be expected to provide any necessary support to ensure the sustainable and efficient operations of their Local Office.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 

• Lives the company’s business theory of customer focus, total participation, continuous improvement, leadership, and mutual learning.  

• Ensures 85% of clinical direct services are delivered monthly.  

• Ensures comprehension, implementation, and reinforcement of the company’s “Zero Tolerance Policy” in the region. 

• Ensures comprehension, implementation, and reinforcement of Health Insurance Portability and Accountability Act (HIPAA) in the region. 

• Ensures clients under their supervision fulfill billable services with minimal cancellations, make-up, or collaborating with staff and clients to uphold scheduled hours and coordinate make up hours. 

• Ensures program designs and behavior support plans are being met in collaboration with regional center, clients, and any behavioral agencies.  

• Provides clinical consultation including how to follow behavior plans and programming to clinical staff. 

• Delivers timely written program summaries and progress reports for each individual case before the deadlines set by the supervisor. 

• Conducts staff meetings and professional development meetings as indicated. 

• Offers direct services as necessary to enhance supervision effectiveness.  

• Seeks consultations and implements feedback provided by Department Manager regarding DSPs and clients. 

• Ensures services meet the needs of the families and escalates parent/caregiver concerns to the Department Manager.  

• Conducts and monitors assessments assigned from intake to start of services.   

• Attends client clinical meetings as needed. 

• Keeps consistent telephone/email communication and ensures a reliable method of recording scheduled appointments, aiming to return phone calls/emails within 24 hours. 

• Provides supervision and quality assurance on their cases.  

• Provides updates and reporting SIRS to Regional Centers by mandated timelines.  

• Conducts utilization meetings with families and DSPs.  

• Assists as needed in interviews, job training, and intakes.  

• Actively attends and participates in all office and leads meetings.  

• Manages DSPs assigned to cases by providing guidance, support, training, and coaching.  

• Completes all duties and/or tasks assigned by leaders and/or the business.  

NON – ESSENTIAL FUNCTIONS AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 

• Manages the mentorship program for Direct Support Professionals.  

• Participates in the local office staff, vendor, community, and recruitment events. 

• Attends regional meetings and training.  

• Supports the office by taking on the role of an outreach recruiter to assist in networking for new employees.  

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

• Ability to collaborate with a multidisciplinary team. 

• Excellent clinical and leadership skills. 

• Fluency with all Microsoft Office programs. 

• Self-motivated, responsible, honest, articulate, excellent time management skills, and skills to work independently.  

• Professional demeanor, well-organized, and attention to detail. 

• Skills consistent with serving culturally and linguistically diverse families in low and high socio-economic status areas. 

• Comfortable working in homes (studio, apartment, housing project, etc.) of families with limited resources. 

• Demonstrate effective communication skills to interact with clients, family members, and agency’s staff. 

• Maintains reliable transportation and current liability insurance for their vehicle. 

MINIMUM REQUIREMENTS: 

EXPERIENCE 

• 1 years of clinical experience providing services to individuals with diverse diagnoses or disabilities.  

• 1 year of experience supervising staff in a clinical setting.  

• Bilingual preferred 

EDUCATION:  

• High School Diploma or GED   

• Pursuance of bachelor’s degree   

LICENSE AND CERTIFICATIONS 

• Ability to pass background check/Live Scan required. 

• TB clearance 

• Crisis Prevention Certification 

• CPR First Aid Certification 

LANGUAGE SKILLS   

• Ability to read, analyze, interpret, and implement policies and reports. 

• Ability to effectively present information and respond to questions from all levels of staff. 

Why Us? 

When you join Support Services as a Program Coordinator, we are committed to your professional journey and your continued growth and development, and we recognize and reward the challenging work you do. Here is what we offer: 

• Competitive Compensation 
• $22.00 - $27.00/hour
• Work Schedule
• Monday - Friday 
• 9:00 - 5:00 pm 
• This position is in person, with field work as needed 
• Opportunities for Career Advancement 
• Medical / Dental / Vision Benefits 
• No Cost Clinical Skills Training 
• No Cost Professional Development Training 
• 401(k) Program 
• Mileage / Phone Reimbursement 
• Employer Sponsored Life Insurance 

Ready to Grow with Us – And Be Part of Something Truly Amazing? 

Apply Now 

Pay range per the Pay Transparency Act $22.00 - $27.00 per hour. 360 Behavioral Health is an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health online system, we are committed to providing reasonable accommodations. Please contact us at 855-360-4437 for assistance. 

360 Behavioral Health is an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health on-line system, we are committed to providing reasonable accommodations.  Please contact us at 855-360-4437 for assistance.  

EEO/Minorities/Females/Disabled/Veterans   

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to benefits360hr@360bhmail.com to let us know the nature of your request.  For more EEO information about applicant rights click here.  

 Americans With Disabilities Act   

360 Behavioral Health, does not discriminate on the basis of disability in its services, programs, or activities. Employment: 360 Behavioral Health does not discriminate based on disability in its hiring or employment practices and complies with the ADA title I employment regulations. Effective Communication: 360 Behavioral Health will, upon request, provide auxiliary aids and services leading to effective communication for people with disabilities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. Modifications to Policies and Procedures: 360 Behavioral Health, will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs, services, and activities. For example, people with service animals are welcomed in 360 Behavioral Health offices, even where pets and other animals are prohibited. Requests: To request an auxiliary aid or service for effective communication, or a modification of policies or procedures contact [ADA Coordinator name and contact information] as soon as possible, preferably 30 days before the activity or event. For inquiries, please contact us at benefits360hr@360bhmail.com  

Salary : $22 - $27