What are the responsibilities and job description for the Tech Support Representative position at 360 Broadband, LLC?
If you are looking for a career in a rapidly expanding, growth-oriented industry, 360 Broadband has an exciting career opportunity for you! We are seeking a qualified Customer Support Representative to join our team based in Durant, Ok.
360 Broadband is a growing wireless internet service provider (WISP) that is servicing cities and rural communities throughout Oklahoma and Texas. We are a team-oriented organization that focuses on delivering outstanding service to our customers. We are looking for an organized and driven professional to join our team.
Support Representative
Daily tasks include, but not limited to:
- Problem-solving and applying technical knowledge.
- Provide technical support and assistance to residential and business customers.
- Assist customers via phone, email, and social media platforms with internet-related issues.
- Must be able to perform a question diagnosis while guiding users through a step-by-step troubleshooting process.
- Must be able to clearly communicate technical solutions.
- Maintain detailed records of interactions with customers.
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
As a 360 employee you will receive: Paid Training
- Paid Holidays
- Sick Leave
- Vacation Leave
Qualifications ,and Requirements:
- High school diploma or GED equivalency
- Customer service experience recommended
- Basic troubleshooting experience preferred but not required
- Technical knowledge of wireless telecommunications products preferred
- Candidate will be required to pass Background Check and Drug Screening
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- 401K
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $16 - $18
