Operations Manager - Gymnastics Center

Position Overview: We are seeking an organized, efficient, and dynamic Operations Manager to oversee the day-to-day operations of our gymnastics center. The Operations Manager will play a key role in ensuring smooth and effective functioning of the center, providing leadership to staff, managing logistics, and ensuring a high level of customer satisfaction. This position requires a strong leader with excellent organizational skills, the ability to manage multiple tasks, and a passion for creating a positive and welcoming environment for all gymnasts, families, and staff.

Key Responsibilities:

• Facility Management: Oversee the daily operations of the gymnastics center, ensuring that the facility is clean, organized, and maintained to the highest standards of safety and quality.
• Staff Supervision: Hire, train, and supervise staff, including gymnastics coaches, front desk personnel, and other support staff. Foster a positive, collaborative work environment and ensure that all staff members are providing excellent customer service and support to gymnasts and families.
• Scheduling & Coordination: Manage class schedules, private lessons, team practices, and special events. Ensure proper staffing for each event and manage any schedule changes or conflicts effectively.
• Customer Service: Serve as the point of contact for customer inquiries, concerns, and feedback. Ensure a high level of satisfaction by responding to customer needs and resolving any issues promptly.
• Inventory & Equipment Management: Maintain inventory of gym equipment and supplies, ordering new items as needed and ensuring that all equipment is in safe working condition.
• Marketing & Promotion: Collaborate with the marketing team to promote the center’s programs, events, and competitions. Assist with community outreach, advertising, and social media strategies to attract new customers.
• Program Development: Work with coaches and program directors to continuously improve and expand the gymnastics programs offered. Ensure that all programs meet the needs and expectations of gymnasts and their families.
• Compliance & Safety: Ensure that all staff members are trained in safety protocols, emergency procedures, and child protection policies. Maintain a safe environment by regularly inspecting the facility, equipment, and activities for any potential hazards.
• Communication: Maintain open communication with staff, families, and gymnasts, providing updates on schedules, events, and any important information related to the gym.

Qualifications:

• Previous experience in operations management, ideally in a sports or recreation environment (experience in gymnastics is a plus).
• Strong leadership, management, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to handle customer concerns effectively.
• Proficient in office software (Microsoft Office, Google Docs,) and experience with scheduling or management software.
• Financial management experience, including budgeting and invoicing.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Background check required.

Physical Requirements

• Ability to move around the facility and oversee various aspects of operations.
• Ability to occasionally lift and move equipment or supplies as needed.

Benefits:

• Competitive salary based on experience.
• Opportunity for professional development and growth within the company.
• Health benefits reimbursement
• A supportive, dynamic, and team-oriented work environment.
• Flexible schedule with potential for additional responsibilities and career advancement.

If you are a detail-oriented, customer-focused individual with a passion for gymnastics and sports management, we would love to hear from you! Join our team and help ensure that our gymnastics center runs smoothly and provides a positive, safe, and fun experience for all our members.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• After school
• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $40,000 - $60,000