What are the responsibilities and job description for the Desktop Support position at 360 IT Professionals?
Company Description
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.
We make sure that we deliver performance-driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Desktop - Windows XP to Windows 7 Migration Ability to troubleshoot issues with Microsoft Office 2010/2013
Windows networking TCP/IP Configuration and troubleshooting Ability to troubleshoot issues with Microsoft Internet Explorer 10/11
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Troubleshoot network printers Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (regedit)
Experienced in Google device (Chromebox/Chromebook) support
Experienced in support of the Google Office Suite of products
Printers - troubleshoot network printer connectivity issues
Printers - hardware maintenance (toner/maintenance kit replacement)
Thorough understanding of Microsoft Active Directory - client side
Ability to use industry standard remote tools - preference for SCCM
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc
Industry certification (A , Network , MCP, etc.)
Qualifications
Must have Google device (Chromebox/Chromebook) support experience
Additional Information
Thanks and Regards,
Ankur Bhatia
