What are the responsibilities and job description for the Partial Remote_Genesys Specialist(10 Yrs Contact center exp)_W2 position at 360 IT Professionals?
Company Description
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
We are looking to fill multiple partial remote positions for Genesys specialists in Charlotte NC
A Contact Center Services ("CCS") Genesys Engineer is a Professional Services Senior Consultant and is viewed by the customer as a subject matter expert responsible for solution architecture and consulting related to the implementation of complex contact center solutions involving the Genesys suite of products.
Requirements:
This position requires a broad range of skills related to implementation of complex contact center solutions. The ideal candidate has extensive experience in the implementation of the Genesys suite of contact center products as well as integration with common PBX"s (Avaya, CUCM, etc...).
Qualifications
- BS degree in Computer Science or related field.
- Demonstrated (reference able) professional consulting, implementation and solutions implementation experience with a specific focus on Genesys based solutions.
- A minimum of 10 years contact center consulting experience.
- Demonstrated ability to lead and drive an implementation from discovery through production rollout.
- One or more Genesys v7 or Genesys v8 certifications such as GCP-CIV, GCP-DIV, GCP-CSIP or GCP-GVP.
Additional Information
Webcam interview is acceptable.
