What are the responsibilities and job description for the Medical Practice Call Center Supervisor position at 360-Orthopedics?
Job Overview
We are seeking a local Sarasota/Manatee area healthcare call center supervisor with call center team lead experience to supervise our team in delivering exceptional customer service in a hybrid call center. The position is in Sarasota. The ideal candidate will possess strong health insurance knowledge, referral and authorization processes, the ability to manage a diverse team, and a passion for enhancing customer experiences. As a Call Center Supervisor, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and fostering a positive work environment. This position reports to the Support Services Manager.
Duties
- Supervise and manage a team of call center agents, providing guidance and support to enhance their performance.
- Analyze call metrics and performance data to identify trends and areas for improvement.
- Communicate effectively with team members to ensure clarity of expectations and objectives.
- Negotiate resolutions for escalated customer issues while maintaining high levels of satisfaction.
- Foster a collaborative environment that encourages teamwork and open communication among staff.
Experience
- Proven experience in a supervisory role within a call center or similar environment is essential.
- Strong leadership abilities with a focus on motivating and developing team members.
- Excellent communication skills in English; Spanish-speaking capabilities are highly desirable.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person