What are the responsibilities and job description for the Patient Service Representative position at 360-Orthopedics?
Local candidate required. Two years of medical customer service is required. Call Center experience preferred.
The Patient Service Representative is responsible for managing the flow of inbound calls and assisting the practice in scheduling patient visits while meeting its customer service goals and objectives. Answers, screens, and directs calls to appropriate parties using a multi-line telephone system and provides general practice information such as address and driving directions to callers as requested. Monitors assigned doctor’s schedule for accuracy, taking into account doctor’s location, accepted insurance plan, surgery days vs. clinic days, and document any cancellations or rescheduling of appointments.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Language:
- Spanish (Preferred)
Work Location: In person