What are the responsibilities and job description for the Client Implementation Manager position at 360 Talent Avenue?
Position: Client Implementation Manager
Location: Philadelphia, PA (Onsite)
About the Role
Our client, a rapidly growing healthcare technology startup, is seeking a dedicated Enterprise Solutions Manager to spearhead the technical and operational success of their client engagements. In this role, you will serve as the central project management lead for multifaceted IT and data-driven initiatives. This is an exceptional opportunity for professionals who thrive in dynamic, fast-paced environments and are passionate about leveraging technology to improve healthcare outcomes.
Why You’ll Love This Role
- Impactful Mission: Join a team committed to developing an engaged healthcare workforce, ultimately contributing to saving lives.
- Professional Growth: Experience the energy and challenge of a startup environment while expanding your skill set in project management, IT, data analysis, and customer success.
- Client-Facing Influence: Take the lead as the primary technical liaison, bridging the gap between technical teams and enterprise clients to deliver seamless, results-driven solutions.
Key Responsibilities
- Project Leadership & Management:
- Own the execution of complex technical initiatives—schedule optimization, integrations, and data migrations—while managing tasks, timelines, and updates through project management tools.
- Coordinate system integrations and IT projects, organize meetings, issue regular progress reports, and ensure timely completion within scope.
- Client Engagement & Enablement:
- Develop tailored documentation and training materials to empower clients to maximize the platform’s capabilities.
- Support onboarding by translating sales objectives into actionable implementation steps, helping clients navigate technical decisions with confidence.
- Technical Integration & Analysis:
- Collaborate with IT and Development teams to refine client requirements into concrete technical deliverables.
- Leverage your knowledge of IT processes, databases, APIs, and advanced data analysis tools (including AI-driven platforms like ChatGPT, Claude, and Gemini) to deliver targeted solutions.
- Analyze client data to reveal performance trends, identify opportunities for improvement, and drive operational efficiencies.
Qualifications
- Education:
- Bachelor’s degree required; Master’s degree in a technology-related field preferred.
- Experience:
- Strong track record in client-facing project management, IT implementation, and data management.
- Technical Expertise:
- Proven success managing complex technical projects and understanding IT processes and database systems.
- Comfortable simplifying technical concepts for non-technical stakeholders.
- Proficiency with APIs, data structures, and advanced Excel.
- Ability to utilize advanced AI-based analytical tools to efficiently handle complex data tasks.
- Client Relations & Communication:
- Experience working with enterprise-level clients.
- Exceptional communication and presentation skills.
- High attention to detail and adaptability in response to changing priorities.
What’s in It for You?
- Comprehensive Benefits: Robust healthcare coverage (medical, dental, vision), competitive PTO, and upcoming 401k program (early 2025).
- Work-Life Balance: Enjoy 3 weeks PTO, 10 holidays, plus a companywide shutdown between Christmas and New Year’s.
- Perks: Annual company retreat, in-office lunch, and commuter benefits.
- Professional Advancement: As the company expands globally, you’ll have opportunities to grow your responsibilities, develop new skills, and shape the trajectory of your career.
If you’re a strategic thinker with a passion for healthcare technology and a proven ability to navigate complex technical challenges, we want to hear from you. This role promises meaningful contributions to an organization poised for significant growth, all while helping to enhance the future of healthcare education and workforce management.
360 Talent Avenue is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran, status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.
Salary : $110,000 - $130,000
