What are the responsibilities and job description for the Epic Help Desk Technician position at 360 Technology?
About the Role:
We’re seeking a detail-oriented and customer-focused Epic Help Desk Technician to support a major Epic system merger between two hospital entities. This 4-month contract opportunity is based in Rancho Cordova, CA, starting mid-June 2025.
You'll play a key role in providing end-user support specifically for the Epic Ambulatory module, helping staff navigate and resolve day-to-day issues during this transition period.
Key Responsibilities:
- Serve as the first point of contact for Epic-related support tickets, primarily focused on "how-to" questions and escalations.
- Provide high-level troubleshooting and resolve end-user issues—no system building or configuration required.
- Analyze, review, categorize, and assign technical support tickets appropriately.
- Act as a liaison between customers and technical teams or third-party vendors.
- Document and update knowledge articles and ticket resolutions.
- Track issues and follow up with users to ensure full resolution.
- Escalate unresolved issues when necessary.
- Stay up to date with system changes and enhancements.
- Train users on system functionality and best practices when needed.
- Manage incidents and service requests via IT Service Management tools.
Qualifications:
- Previous experience with Epic systems, particularly in the Ambulatory module.
- Experience supporting end-users in a healthcare or hospital environment.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Familiarity with IT ticketing systems and knowledge base platforms.
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $20 - $25
