Day Habilitation Center Program Manager

Position Overview:

The Day Habilitation Center Program Manager is tasked with overseeing the daily operations of the Day Habilitation Center, managing staff, ensuring the delivery of high-quality services to participants, and maintaining compliance with regulatory standards. This role involves strategic program management, staff development, participant enrollment, and building community partnerships.

Key Responsibilities:

Program Oversight and Development:

• Manage the day-to-day operations of the Day Habilitation Center, ensuring effective program delivery that meets the needs of participants.
• Develop and maintain the Activity Calendar, coordinating engaging and appropriate activities for participants.

Staff Management and Development:

• Recruit, hire, train, and onboard new staff, ensuring they are well-prepared to meet the center's needs.
• Oversee staff performance, providing ongoing feedback and professional development opportunities.
• Verify employee hours weekly to ensure accuracy in payroll and compliance with labor regulations.

Participant Management:

• Enroll new participants and actively recruit potential participants to join the program.
• Onboard clients, ensuring they are fully integrated into the program and receive all necessary orientations and information.
• Attend and participate in client ISP reviews and meetings with support teams to ensure personalized care plans are effectively implemented.

Community and Partner Engagement:

• Establish and maintain relationships with community partners to enhance program offerings and participant opportunities.
• Represent the center in community forums and events, advocating for the needs and rights of participants.

Operational Compliance and Reporting:

• Oversee the residential program as needed and manage transportation logistics for participants, verifying transportation documentation and schedules.
• Report any Major Unusual Incidents (MUI) or Unusual Incidents (UI) as required by regulations.
• Create and submit monthly reports and complete internal audits to ensure compliance with all regulations.
• Verify documentation weekly to maintain accurate records and compliance.

Administrative Duties:

• Manage onboarding processes including conducting background checks, maintaining the database, and managing licensure and documentation such as BCI/FBI, ARCS, Rapback, and license abstracts.

Emergency and Crisis Management:

• Serve as on-call manager to respond to emergencies or critical situations affecting the center or residential facilities.
• Coordinate program activities with residential operations to ensure seamless service delivery and support.

Required Qualifications:

• Education: Bachelor’s degree in Social Work, Psychology, Healthcare Administration, or related field. Master’s degree preferred.
• Experience: Minimum of 5 years of experience in program management within a habilitation or healthcare setting, including supervisory experience.
• Certifications: Relevant certifications in healthcare administration or program management. CPR and First Aid certifications required.
• Skills: Strong leadership, organizational, and communication skills. Ability to manage multiple tasks efficiently and effectively. Strong problem-solving skills and the ability to work collaboratively.

Physical and Mental Demands:

• Ability to handle high-stress situations and complex challenges.
• Physical capability to perform site visits and engage in community activities as needed.

Work Environment:

• Office and field environment with regular travel to various sites and community locations as required for program operations and meetings.