IT Product Owner

Overview

In this role, your primary responsibility is effectively translating business requirements into technical solutions and managing the product lifecycle.

Responsibilities

• Foster awareness, understanding and respect for diverse perspectives while managing and resolving any conflict between cross-functional team members.
• Hold other teams accountable and make solid assessments when escalations are needed.
• Lead end-to-end project management for the implementation of IT applications within the healthcare industries and corporate functions.
• Collaborate closely with stakeholders to understand business requirements and translate them into actionable project plans.
• Develop and maintain project timelines, budgets, and resource allocation plans.
• Manage project risks and issues, implementing mitigation strategies to ensure project success.
• Coordinate with vendors to procure necessary hardware, software, and services, ensuring compliance with regulatory standards.
• Facilitate system testing and training sessions to ensure smooth transition of IT services into production.
• Ensure all project documentation is accurately maintained and accessible for reporting purposes.
• Monitor project progress and provide regular updates to stakeholders, highlighting key milestones and deviations from the project plan.
• Travel to project locations at key points in the project lifecycle.
• Contribute to ongoing continuous improvement of IT processes, tools and templates.
• Define and communicate a clear product vision and strategy aligned with company goals to internal teams and stakeholders.
• Develop and maintain a product roadmap that reflects customer needs, market trends, and technological advancements.
• Engage with stakeholders, including healthcare and insurance professionals, and internal teams to gather requirements and feedback.
• Ensure alignment between product development and business objectives.
• Act as the primary point of contact for all product-related communications.
• Provide regular updates to stakeholders on product status, progress, and upcoming releases.
• Work with developers and analysts to ensure user stories and acceptance criteria are clear and concise.
• Create, prioritize, and manage the product backlog, ensuring that the development team is aligned with business goals.
• Working alongside our Direct of Software Engineering to coordinate the product development lifecycle from ideation to launch, ensuring timely delivery of high-quality features.
• Collaborate with UX/UI designers to create user-friendly interfaces and workflows.
• Conduct market research and user interviews to understand customer needs and identify opportunities for improvement.
• Analyze competitive products and industry trends to inform product decisions.
• Define key performance indicators (KPIs) and track product performance against them.
• Collect and analyze user feedback and data to drive continuous improvement.
• Ensure products comply with healthcare regulations and standards.
• Prioritize and communicate product needs based on business requirements and market insights.
• Participate in Scrum events such as sprint planning, daily stand-ups, and sprint reviews.
• Act as a liaison between cross-functional teams, ensuring effective collaboration and communication.
• Evaluate feedback and user insights at each iteration to inform product enhancements and optimizations.
• Coach and train the development team on product requirements and features.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field.
• Proven experience (minimum of 5 years) as an IT Product Owner and/or IT project manager, preferably within IT healthcare/insurance industry.
• Project Management Professional (PMP) certification preferred.
• Certified Scrum Product Owner (CSPO) or similar Agile certification is preferred.
• Understanding of 3rd party Sales and/or proprietary application implementations.
• Experience working with regulatory bodies and implementing compliance measures within IT projects.
• Expertise in project management methodologies (Agile, Waterfall, or hybrid) and the full software development lifecycle.
• Proficiency in Agile methodologies and tools such as JIRA or similar.
• Experience leveraging lean/Six Sigma methodologies a plus.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, Visio, LucidChart).
• Proficiency in project management tools and software for project resource planning, task tracking, scheduling, and reporting.
• Travel – occasional overnight required.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels in all manners of communication (oral and written).
• Experience getting work done through others without direct authority.
• Strong desire to excel and achieve results.
• Strong urgency and able to practice a high level of confidentiality.
• Basic understanding of software development technologies and processes to make informed product decisions.
• Ability to analyze data and user feedback to identify trends and prioritize product features.
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Experience with user research and data analysis.
• Ability to work independently and as part of a team.
• Must be detail-oriented and self-motivated.
• Excellent customer service skills.
• Anticipate need in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.