Field Service Technician

Job title

Field Service Technician

Reports to

Regional Service Manager

Department:

Service

General Job Description, Duties, and responsibilities

• Provides on-site technical assistance to help troubleshoot and repair various office equipment (MFPs, Printers, Copiers, Fax Units, Scanners, Plotters, Production Class, etc.) by conducting diagnostic tests using meters, signal generators, and oscilloscopes; researches issue utilizing engineering and service manuals. Corrects equipment malfunctions by clearing jams, cleaning parts and components, repairing or replacing damaged, broken or worn parts.
• Maintains office equipment parts and supplies inventory by checking stock, anticipating needs, placing and expediting orders, verifying receipt, and stocking items.
• Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action. Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
• Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components. Verifies equipment functioning by completing test operations; making final adjustments.
• Maintains records of performance reports. Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
• Updates job knowledge by participating in educational opportunities; reading professional publications, maintaining personal networks, and participating in professional organizations.
• Provide mentorship to service technicians and trainees.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Personal Time Management/Organization and Communication skills must be at a high level. Must be able to communicate clearly and professionally in both verbal and written English.
• Must be able to travel overnight occasionally (less than 10%). May be required to work occasional weekends and holidays.
• Open and Close service calls using multiple ticketing systems.

Physical Requirements

• Light to Heavy lifting/moving
• Standing or sitting for long periods of time
• Constant physical movement

Qualifications

• High School Diploma / GED or higher
• Customer service skill set (2 years or more in customer service)
• Warehouse experience (2 years or more)
• Basic networking essentials
• Basic mechanical knowledge
• Kyocera Product certification (90 days to complete after hire)
• Outstanding written and verbal communication skills
• Basic computer knowledge
• Microsoft/Excel/Outlook proficient
• Insured operating Vehicle for daily travel
• Work attire – 360DTI shirts and dress slacks
• Valid Driver’s license

Working conditions

Hours: Monday through Friday 8am to 5pm (approved overtime by Service Manager/ Service Director as needed)

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Port Jervis, NY: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $23