What are the responsibilities and job description for the IT Support Technician position at 360s2g?
Salary : Hourly Commensurate with experience
Requirements :
Minimum of five years of experience working with Microsoft Windows 10.
Security Plus certification required.
Desired :
A or Network certification
MCSA certification
Windows 10 / 11 certification
Job Description :
The end user support technician will be required to provide end user support to our users / department users. The consultant must be able to provide desktop support, mobile device management, Mitel VOIP phone support, AV equipment support, and remove drives from equipment to prepare for e-waste and move heavy equipment (servers, SAN storage) from storage locations.
Provide automation and network support, desktop / software / peripheral support for computers and peripheral devices.
Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.
Resolve Tier I (phone and remote support) and Tier II (touch-labor) service tickets dealing with desktop support.
Provide responsive automation and network service support for customers requiring the restoration of normal operational service and those with operational questions or service needs.
Respond to issues involving customer desktop hardware and software.
Resolve issues such as print queue management, network connectivity and login credentials, virus and adware detection, operating system navigation and control panel tools and desktop application issues.
Provide local touch-labor services including end-user device installation, troubleshooting, and repair.
Application support and analysis uses industry standard principles to improve current processes and respond to customer input and feedback.
Install software updates, security updates, vendor patches, IA vulnerabilities, and related activities to end-user devices.
Physical Requirements :
While performing the duties of this job, the employee is regularly required to :
Ability to perform analytical and methodical research.
Talk and hear.
Regularly required to sit, use repetitive wrist, hand, and / or finger movement.
Clearance :
Selected applicants will be subject to a LIVESCAN and must meet eligibility requirements for access to classified information.
Background Check :
Offers are contingent upon successful completion of professional reference checks, employment history verification, and background screenings.
The consultant will be required to be on-site and must be able to pass a background check.
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