Customer Service Agent (Onsite - Yonkers, NY)

Job Overview:

We are looking for a reliable, friendly, and customer-focused Customer Service Agent to join our client's team. You will be responsible for handling customer inquiries, resolving product/service issues, and delivering a high-quality service experience across various communication channels.

Key Responsibilities:

• Answer incoming calls, emails, and live chats in a professional and courteous manner

• Provide accurate information about products, services, orders, or accounts

• Resolve customer complaints quickly and efficiently, aiming for first-contact resolution

• Record customer interactions, issues, and feedback using internal CRM systems

• Follow up with customers when necessary to ensure satisfaction

• Escalate unresolved issues to the appropriate internal teams

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Meet daily and weekly performance metrics, including response time, resolution time, and customer satisfaction scores

Requirements:

• Previous customer service or call center experience is preferred

• Excellent verbal and written communication skills

• Comfortable using computers, help desk software, and CRMs

• Strong problem-solving skills and attention to detail

• Ability to stay calm under pressure and manage difficult conversations

• High school diploma or equivalent; additional education is a plus