Service Coordinator

Company Overview

3C Industrial, LLC is a leading provider of compressed air solutions dedicated to delivering exceptional customer service while minimizing downtime for our clients. Our work culture emphasizes growth, development, and the provision of world-class products, making us a top Platinum Distributor for FS Curtis Products in North America.

Job Summary:

The Service Coordinator for 3C Industrial, LLC oversees all Corrective / Preventive Maintenance tracking and Estimates, job scheduling/tracking, invoicing, and customer office records.

Responsibilities:

• Ensure all necessary parts and materials for open repair orders are promptly ordered, received, and shipped to the correct location.
• Coordinate the scheduling of Service Technicians once all required materials are in company control.
• Oversee inventory management, including parts, supplies, and the rental fleet, to ensure availability and accuracy.
• Track rental equipment returns to maintain proper fleet management.
• Process customer invoices upon job completion and oversee the invoicing workflow.
• Complete and submit customer warranty registrations with the manufacturer.
• Manage the end-to-end service process, from estimate creation to final invoicing, in compliance with company timeline regulations.
• Monitor open estimate reports to ensure adherence to company targets for response times, evaluations, estimate approvals, work order creation, parts ordering, invoicing, job completion, and rental returns.
• Handle all incoming and outgoing communications, including phone calls, emails, and correspondence, ensuring professional and timely responses.

Qualifications:

• Holds a High School Diploma or GED equivalent
• Possesses strong creative problem-solving abilities
• Demonstrates excellent proficiency in the English language, both in writing and speaking
• Exhibits outstanding organizational and time management skills
• Maintains keen attention to detail along with strong interpersonal skills
• Provides exceptional customer service and communication over the phone
• Effectively manages multiple tasks, meets tight deadlines, and prioritizes work efficiently
• Thrives as a team player, taking initiative to enhance processes, proactively complete assignments, and collaborate positively within a team environment
• Skilled in using the Microsoft Office Suite
• Demonstrates strong computer skills and a solid mechanical aptitude

Physical Requirements:

• Body Positions: While performing the duties of this job, the employee is regularly required to sit for prolonged periods.
• Body Movements: The employee must have a full range of body movements including the use of his/her hands to finger, handle, and feel objects such as glazing products and equipment. The ability to bend the body, to reach for objects, and to stoop, kneel, or crouch, crawl, climb, or balance when needed is also required.
• Body Senses: Vision requirements must be sufficient to shift in focus from computer screens to close forms.
• Strength: The employee must have the ability to lift up to 50 pounds on occasion.

Employee Benefits:

• Enjoy comprehensive medical, dental, and vision insurance, fully paid by the company, which provides you with essential healthcare coverage.
• After 90 days of employment, you will be eligible for our robust wellness program, which includes telehealth visits, prescription coverage, mental health services, and much more, all paid for by the company.
• You will also receive Whole Life Insurance after 90 days, with a value of $150,000, fully funded by the company.
• Upon completing 90 days of service, you will gain access to 80 hours of paid time off, promoting a healthy work- life balance and allowing you the flexibility to recharge.
• Additionally, you will receive 24 hours of annual sick leave, supporting your well-being and enabling you to care for loved ones as needed.
• The company offers a valuable retirement savings plan (IRA) with a dollar-for-dollar match on your contributions up to 3% of your salary, helping you secure your financial future.

Commitment To Diversity:

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 3C Industrial recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to Lisa.Acosta@3cindustrial.net

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Service Coordinator: 3 years (Required)

Language:

• English (Required)

Ability to Commute:

• Fort Worth, TX 76113 (Required)

Ability to Relocate:

• Fort Worth, TX 76113: Relocate before starting work (Required)

Work Location: In person

Salary : $25