VoIP Phone Technician

We are seeking a VoIP Phone Technician to install, configure, and maintain VoIP phone systems and infrastructure. This role requires a combination of networking expertise, troubleshooting skills, and hands-on installation experience. The ideal candidate will ensure high-quality voice communications, system reliability, and optimal network performance for clients.

Primary Responsibilities:

• Installation & Configuration:
  • Deploy and configure VoIP phone systems, including PBX, SIP trunks, and handsets.
  • Set up call routing, voicemail, IVR systems, and extensions per client requirements.
  • Integrate VoIP systems with existing network infrastructure.
• Troubleshooting & Maintenance:
  • Diagnose and resolve VoIP-related issues, including call quality, latency, and connectivity problems.
  • Perform firmware updates, security patches, and routine system maintenance.
  • Monitor system performance and implement optimizations for call quality.
• Network & Security:
  • Configure firewalls, QoS settings, and VLANs to prioritize VoIP traffic.
  • Secure VoIP systems against potential threats such as SIP attacks and toll fraud.
  • Work with IT teams to ensure network stability and reliability for VoIP services.
• Customer Support & Documentation:
  • Provide technical support to end users, addressing VoIP-related concerns and training them on system features.
  • Document configurations, troubleshooting steps, and best practices for future reference.
  • Coordinate with vendors and service providers for troubleshooting and system enhancements.
• Additional Responsibilities:
  • Perform on-site and remote service calls to resolve VoIP-related technical issues.
  • Train customers on system usage and provide ongoing support as needed.
  • Maintain accurate technical documentation and update service logs in ticketing systems.
  • Assist with IT infrastructure setup, including structured cabling and network optimization.
  • Terminate and test Cat6, coax, and other types of wiring in both new and existing buildings.
  • Mount and install TVs, monitors, and keyboard systems, ensuring all equipment is secure and properly aligned.
  • Set up server racks and ensure network and telecommunications infrastructure operates efficiently.

Required Skills & Qualifications:

• Technical Skills:
  • Strong understanding of VoIP protocols (SIP, RTP, SRTP).
  • Experience with VoIP platforms such as Asterisk, FreePBX, 3CX, Cisco Call Manager, Avaya, or Mitel.
  • Knowledge of networking principles, including TCP/IP, VLANs, QoS, NAT, and firewall rules.
  • Experience configuring and troubleshooting SIP trunks and PBX systems.
  • Familiarity with cloud-based VoIP providers (RingCentral, Zoom Phone, 8x8, etc.).
• Problem-Solving & Security:
  • Ability to diagnose and resolve VoIP-related issues quickly.
  • Understanding of VoIP security best practices and threat mitigation.
• Communication & Documentation:
  • Excellent communication skills for interacting with customers and collaborating with team members.
  • Ability to read and interpret technical documentation and blueprints.
  • Maintain organized records of system configurations, service calls, and network settings.

Preferred Qualifications:

• Certifications such as CCNA Voice, CompTIA Network , or VoIP-specific certifications.
• Experience with VoIP monitoring tools and packet analysis (Wireshark).
• Familiarity with Linux-based systems or tools like ConnectWise.
• Background in structured cabling and IT infrastructure setup.

Work Environment & Physical Requirements:

• Work is conducted at client locations, data centers, and remotely.
• Ability to work on-call or after-hours for emergency VoIP support.
• Must be comfortable standing for extended periods, climbing ladders, and using power tools for installations.
• Lifting and carrying up to 50 pounds may be required.

Why Join Us?

• Competitive benefits, including health, dental, and vision insurance.
• Opportunities for professional development and certification reimbursement.
• A dynamic and challenging work environment in a growing industry.

Join our team and help businesses achieve seamless communication through cutting-edge VoIP technology!