What are the responsibilities and job description for the IVR Chatbot Developer position at 3Core Systems, Inc?
Job Details
3Core Systems, Inc is an SAP and Success Factors Partner with employees located across the United States. Our organization is dedicated to customer and employee satisfaction. We provide High Quality, Cost efficient and Competitive Solutions and Resources.
3Core Systems is looking for IVR Chatbot Developer for one of our clients in Fort Washington, PA
Title: IVR Chatbot Developer
Location: Fort Washington, PA (2-3 days onsite)
Duration: 6 Months Contract
Job Summary:
We are seeking an experienced IVR Chatbot Developer to join our team and play a key role in building and enhancing interactive voice response (IVR) systems and chatbot solutions. This position requires expertise in IVR technology, speech recognition systems, and integrating third-party services. The ideal candidate will have hands-on experience with AWS Lambda, Google CCAI, CRM integrations, and strong programming skills in object-oriented languages.
Key Responsibilities:
- Develop and maintain advanced IVR applications, ensuring high-quality performance and user experience.
- Design and implement speech recognition systems, grammars, and telephony applications.
- Integrate third-party services such as AWS Lambda (NodeJS/Python), Lex, Amelia, Polly, and CRM systems (e.g., Salesforce).
- Work with Web services, APIs, and integration protocols (e.g., SOAP, REST, VXML, XML, SQL) to connect IVR systems to other business applications.
- Collaborate with cross-functional teams to design, develop, and deploy IVR and chatbot solutions.
- Troubleshoot and optimize IVR applications and resolve technical issues promptly.
- Provide technical expertise, documentation, and support for IVR systems and related technologies.
Requirements:
- Advanced understanding of IVR technology, telecommunications networks, and related software/systems.
- Proven experience with speech recognition systems and grammar development.
- Hands-on experience with third-party integrations such as AWS Lambda (NodeJS/Python), Lex, Amelia, Polly, Salesforce, and Google CCAI.
- Strong knowledge of web services and APIs, with experience in SOAP, REST, VXML, SQL, and XML protocols.
- Proficient in software development with an object-oriented programming language.
- Ability to design, develop, and support complex IVR applications and systems.
Preferred Skills & Experience:
- Familiarity with chatbot development, especially using AWS Lex and Google CCAI.
- Experience with CRM integrations (Salesforce or similar).
- Strong problem-solving, debugging, and communication skills.
- Ability to work effectively in a hybrid, fast-paced environment.
Thanks & Regards,
Mani
Email: mani
M: |O: Ext: 126|Fax:
