Product Support Representative

Product Support Representative

About the Role:

What You'll Do:

• Interact with customers via email and inbound telephone calls
• Aid in troubleshooting 3D Sprint licensing issues for end users and 3D Systems Partners supporting their customers
• Use Salesforce CRM to ensure company records are up to date and accurate
• Record customer interactions, complaints, comments, as well as actions taken to resolve problems thoroughly and accurately in Salesforce CRM

Qualifications

What You'll Need:

• High School Diploma
• 1 to 2 years’ related customer service experience and/or training; equivalent combination of education and experience.
• Familiarity with CRM (Customer Relationship Management) Software
• Phone & Email System experience
• Ability to understand and articulate knowledge of company’s products with customers
• Excellent Verbal and written communication skills

Why 3D Systems?:

Make a meaningful difference

Founded in 1986, we are the original pioneers of 3D printing. Today, we have a diverse global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare. What we’re doing in digital manufacturing is changing lives and transforming how the world makes things. It’s a big responsibility to have this type of impact. And it’s where we thrive.

Be you, at your best

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

• Comprehensive health plans
• Generous paid parental and bereavement leave
• Hybrid work practices for better work/life balance
• Industry leading vacation practices
• Paid volunteer time
• Retirement savings plan with employer matching
• Engaging employee recognition program
• Opportunities to grow and develop

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location: US-SC-Rock Hill

Work Locations: USA-SC-Rock Hill-Corporate 333 Three D Systems Circle Rock Hill 29732

Travel: No

Type of Position: Employee

Job Posting: Jan 16, 2025, 8:21:54 AM