What are the responsibilities and job description for the Product Support Representative position at 3D Systems?
Product Support Representative About the Role : As a Product Support Representative, your primary focus will be supporting the administration of our 3D Sprint software licensing system. The ideal candidate will have a strong willingness to learn, previous customer service experience, strong written and verbal communication skills, and projects a cooperative and positive attitude towards customers, team members and company. What You'll Do :
- Interact with customers via email and inbound telephone calls
- Aid in troubleshooting 3D Sprint licensing issues for end users and 3D Systems Partners supporting their customers
- Use Salesforce CRM to ensure company records are up to date and accurate
- Record customer interactions, complaints, comments, as well as actions taken to resolve problems thoroughly and accurately in Salesforce CRM What You'll Need :
- High School Diploma
- 1 to 2 years’ related customer service experience and / or training; equivalent combination of education and experience.
- Familiarity with CRM (Customer Relationship Management) Software
- Phone & Email System experience
- Ability to understand and articulate knowledge of company’s products with customers
- Excellent Verbal and written communication skills Why 3D Systems? : Make a meaningful difference Founded in 1986, we are the original pioneers of 3D printing. Today, we have a diverse global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare. What we’re doing in digital manufacturing is changing lives and transforming how the world makes things. It’s a big responsibility to have this type of impact. And it’s where we thrive. Be you, at your best We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best. Below are a few of the rewards and benefits we offer :
- Comprehensive health plans
- Generous paid parental and bereavement leave
- Hybrid work practices for better work / life balance
- Industry leading vacation practices
- Paid volunteer time
- Retirement savings plan with employer matching
- Engaging employee recognition program
- Opportunities to grow and develop Title : Product Support Representative Location : SC-Rock Hill Requisition ID : 2500000K
