What are the responsibilities and job description for the IT Generalist position at 3dB Labs, Inc.?
3dB Labs is seeking a skilled IT Generalist to join our corporate team supporting our growing mission. The ideal candidate is a self-starter with great interpersonal skills with the technical knowledge to go with it. Our work environment is dynamic and fast-paced with a focus on quick-reaction responses to our customers' needs. Our products are technically compelling, operationally relevant, and deployed around the globe.
For the IT Generalist role, the major list of duties include:
End User Support
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For the IT Generalist role, the major list of duties include:
End User Support
- Maintain/upgrade computers, peripherals, networking equipment, etc
- Onboard new employees’ computers and handheld devices
- Familiarize new employees with the following systems: Email (Exchange), OneDrive, InTune, JIRA, web-based timecard system, Ninja1, ticketing system, GITLAB, Mattermost, WiFi, and VPN
- Respond to tickets
- Configure devices for appropriate networking permissions
- General troubleshooting/maintenance
- Familiarity with Cisco CLI a plus
- VMware ESXi: assist in creating, configuring, restoring, and migrating VMs
- Create and implement backup and disaster recovery strategies
- Run cable as needed
- US Citizen, ability to obtain a US Government Top Secret Clearance
- 5-10 years IT experience
- Bachelors or Associates degree in IT, Computer Systems, or similar
- Experience in a Linux and Windows based environment
- Current or past US security clearance is a major plus
- 100% coverage of employee and dependent medical, vision, and dental
- Coverage of co-pays and deductibles
- 401k, profit sharing of up to 25% of your salary
- Flexible hours
- Bank of holiday and PTO hours
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