What are the responsibilities and job description for the Customer Success Associate position at 3E?
About 3E:
We are a mission-driven company with the purpose to enable a safer, more sustainable world!
3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.
Are you ready to shape the future? Come join us!
About the Role:
Are you enthusiastic about helping customers succeed and building strong relationships? Join us as a Customer Success Associate (CSA) and contribute to ensuring a smooth and positive experience for our clients using 3E products.
We’re open to fully remote talent located in the Eastern or Central time zones.
\n- Assisting with onboarding processes and providing basic training to help clients get started with our products.
- Maintaining regular communication with customers through email, video calls, and check-ins to address questions or concerns.
- Collaborating with internal teams to resolve issues and ensure customer needs are met.
- Tracking customer progress and usage to identify opportunities for additional support or engagement.
- Helping create and maintain customer resources, such as help articles, guides, and videos.
- A bachelor’s degree or equivalent practical experience with at least 1–2 years of customer success, support, project management or a related experience (SaaS is a plus).
- Hands-on experience with SAP EHS, including configuration, implementation, or authoring.
- Highly organized and detail-oriented with strong time management skills.
- Has excellent verbal and written communication skills.
- Comfortable using tools like Microsoft Office Suite and CRM platforms (Salesforce or HubSpot experience is a bonus).
- Enjoys working with customers and problem-solving in a collaborative environment.
- Travel:5-10%
- Gain hands-on experience in customer success and grow your career.
- Work in a supportive, team-oriented environment where your contributions matter.
- Access ongoing training and development opportunities to expand your skills.
Pay Transparency:
The anticipated salary range for this position is $52,000-$70,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
Health, dental, and vision insurance
Life insurance and disability coverage
Generous PTO accrual and paid parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to recruiting@hr.3eco.com
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
Privacy Policy and Candidate Privacy Notice
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
Salary : $52,000 - $70,000
