What are the responsibilities and job description for the Senior Technical Support Engineer position at 3E?
About 3E:
We are a mission-driven company with the purpose to enable a safer, more sustainable world!
3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.
Are you ready to shape the future? Come join us!
About the Role:
The Senior Technical Support Engineer at 3E is a hands-on professional who blends technical expertise with a proactive, service-oriented approach. In this role, you will solve complex technical challenges, provide outstanding support to our employees—especially senior leadership—and drive initiatives that improve our IT infrastructure. This position is critical to ensuring seamless operations, advancing innovation, and supporting 3E's mission to create a safer, more sustainable world.
Why This Role Matters: This role directly enhances the employee experience by ensuring reliable, secure, and efficient technical operations. Your work will empower 3E’s global team, fostering collaboration and productivity while enabling us to achieve our purpose-driven goals. By aligning IT support with our strategic vision, you’ll help us maintain excellence in everything we do.
Location: This is a hybrid role based out of our Bethesda, MD office, offering a balance of in-office collaboration and remote work flexibility to support both productivity and work-life balance.
\n- Executive Support: Deliver exceptional, responsive technical assistance to the Executive Leadership Team, handling urgent requests with professionalism.
- Technical Troubleshooting: Solve advanced IT issues involving software, hardware, and networks, collaborating with IT teams when needed.
- Onboarding & Equipment: Manage onboarding for U.S.-based employees and oversee equipment deployment with tools like Microsoft Intune.
- Device Management: Configure, deploy, and maintain devices to ensure a secure and seamless user experience.
- Process Optimization: Identify recurring technical issues, propose improvements, and drive innovations to streamline support services.
- Security: Lead end-user workstation vulnerability assessments and implement remediation measures.
- Collaboration: Work with IT and other departments to ensure technology aligns with business goals.
- Knowledge Sharing: Stay current with tech advancements and share your expertise to foster a culture of learning.
- Mentorship: Guide junior team members, supporting their professional growth.
- A bachelor’s degree in computer science, Information Technology, or a related field—or equivalent practical experience, with at least 5 years of proven success in technical support roles. Relevant certifications, such as CompTIA A , Network , Security , ITIL, are highly desirable.
- Strong troubleshooting skills across IT systems, with proficiency in Microsoft Intune and Microsoft Office 365 and a deep understanding of IT infrastructure.
- Excellent verbal and written communication skills to explain technical concepts effectively to diverse audiences.
- A team-oriented mindset, working seamlessly across departments to align technical solutions with business goals.
- Ability to work independently, manage projects, and mentor team members, fostering a culture of innovation and learning.
Pay Transparency:
The anticipated salary range for this position is $70,000-$85,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
Health, dental, and vision insurance
Life insurance and disability coverage
Generous PTO accrual and paid parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to recruiting@hr.3eco.com
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
Privacy Policy and Candidate Privacy Notice
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
Salary : $70,000 - $85,000
