Program Manager

Summary of Position:

The Program Manager will create structure and define an approach that will facilitate the collection, clear communication, and ultimate delivery of program goals and objectives. The Program Manager will work on scopes that may not be well defined, have high levels of risk, and significant business impact. Programs will commonly be comprised of multiple projects and complexity is expected to be moderate in complexity. Programs may run for many months or annually, with individual projects frequently shorter durations 2 - 4 months, with 1-3 technical teams and the Client. The Program Manager is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific programs and projects ensuring consistency with company strategy, commitments, and goals.

Essential Functions:

• Achieves objectives by contributing information and recommending strategies and goals
• Structure program and project delivery teams to efficiently meeting business requirements
• Continuously monitor for gaps, interdependencies, and risks between projects and across the program
• Takes proactive steps based on available information
• Conduct appropriate reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Establish and maintain program schedules
• Manage program/project level resource requirements and capacity plans
• Define goals, outline approach, and make adjustments to achieve desired delivery
• Ensure communications meet all stakeholders needs, Client, Partners, and other related team members
• Coordinate as appropriate for effective reporting and communications regarding progress to plan, barriers, risks, quality indicators, and estimate to complete/burn down information
• Provide leadership/direction for the program/project team including resource assignments for both company and client
• Continuously monitor the scope and manage Client expectations and change orders
• Financial responsibility and management of program/project cost and related billing
• Proactively manage escalations
• Create Project controls such as action item lists, risk logs, issues logs, change control, decision logs
• An expert in program/project team management including dynamics of virtual teams, matrix reporting relationships and cross-functional resource identification and allocation
• Drive operations meetings or other appropriate forums to prospectively manage upcoming milestones, decisions, and plans.
• Ensure meetings have structure and clear purpose and goals; facilitate and drive meetings effectively and communicate decisions and action items to team members and relevant parties outside of the team.
• Ability to make sound hiring decisions within accordance with 3MD Inc. policies and procedures
• Exercise discretion and independent judgment to ensure the team follows company policies and procedures for change management, incident management, release management, disaster recovery, and security
• Management of deliverables and end product, including standard and process definitions; validating and reporting on adherence; developing Key Performance Indicators for the area of expertise; maintaining staff capacity plan; being a team champion and sponsor; providing leadership direction and coaching for project tasks as well as a career development

Competencies:

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other
needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

• Bachelor’s Degree
• 5-7 Years of Experience

Qualifications:

• Excellent project planning, resource alignment, and escalation management capabilities
• Demonstrated experience in consensus building
• Strong problem-solving skills to proactively identify potential issues, current issues, and development of corrective action plans
• Collaborative team player that can identify personal style differences and manage relationships
• Effective communicator and influencer
• Displays exceptional verbal, written, and listing for understanding skills. Strong ability to tailor communication style to specific audiences
• Displays ethical work habits every day and in all situations. Conducts work with uncompromised personal integrity, 'common sense', and sense of right and wrong – regardless of the situation
• Strong ability to build and maintain rapport and trust by building strong relationships with direct team, leadership, stakeholders, and clients
• Prior healthcare industry experience preferred

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.