Sales Support Representative II

Job Description

Job Description

Summary of Position :

In this role, you will be responsible for supporting and managing customer quotes.

Essential Functions :

• Validates if the current part number is accurate
• Validates all quoting requirements, creates quote and sends them to the customer
• Receives PO from customer and validates the accuracy
• Research manufacturer / distributor resource areas (websites / literature etc.) for pricing, technical specification, and compatibility. Leverage Solution Architects as appropriate
• Participates in weekly department and customer status meetings
• Work within defined Service Level Agreements (SLA)
• Work with the manufacturer on pricing, cost, and availability
• Create Product Service Renewal quotes (SurePA)
• Handle inquiries and issues
• Act as the primary internal point of contact for our customers in the absence of Account Managers (AMs)
• Work within various vendor / manufacturers quarter and year-end demands
• Work with Denali AMs to input manufactures' deal registration for customer opportunities
• Conduct effective communication with Denali sales and operations personnel
• Meets with assigned Account Managers to discuss an activity, account history, project forecast, and expectations
• Coordinate with and identify Various vendor / manufactures programs, incentives, and bundles to get the best solution for the customer and provide Denali with increased profitability
• Provide quality service to Denali’s internal and external customers in all assigned tasks, while upholding Denali Values at all times
• Works on multiple complex high-priority projects and provides timely support to deliver within scope, budget, and timelines
• Work cross-functionally with services operations on non-standard quote requirements (i.e. bundling HW / SW quotes and Services pricing)
• Manage intake requirements and program manage large tenders / bids and RFP / RFI / RFQs
• Demonstrates a positive attitude and willingness to assist sales to win opportunities.
• Perform other duties as assigned

Competencies :

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers / clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and / or to other offsite buildings for various project needs.

Required Education and Experience :

Qualifications :

AAP / EEO Statement :

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.