Customer Support Technician

Job Title: Service Desk Agent

Schedule: Variable shifts including evenings, weekends, and public holidays

Job Description:

We are seeking an experienced Service Desk Agent to serve as the first point of contact for users contacting the IT Service Desk. This role requires strong customer service skills, attention to detail, and the ability to resolve technical issues efficiently. The ideal candidate is highly motivated, empathetic, and thrives in a fast-paced, high-tech environment.

Responsibilities:

• Provide exceptional phone support to end-users by:

o Listening attentively to understand customer issues

o Demonstrating empathy and urgency to resolve concerns

o Documenting detailed information on incidents and problems

o Managing conflict in a professional manner

• Deliver high-quality technical support related to enterprise hardware and software

• Handle incident assessment, triage, research, and resolution in a 24/7/365 environment

• Offer after-hours and weekend support as needed

• Support end-users across various platforms via phone, chat, or in-person interactions

• Build rapport and trust with end-users by communicating clearly and promptly

• Ensure timely resolution or escalation of issues based on business impact

• Diagnose and resolve hardware/software issues; perform installations and repairs

• Maintain professionalism in all interactions, even under challenging situations

Qualifications:

• High school diploma or GED required

• 2–5 years of related experience in a technical support role within a complex, fast-paced environment

• Strong customer service and communication skills

Company Description: 3pl Vision boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering.

Job Types: Contract, Temporary

Pay: $18.00 - $21.00 per hour

Expected hours: No less than 40 per week

Compensation Package:

• Double time pay
• Overtime pay
• Weekly pay

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Night shift
• Rotating shift
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• IT support: 1 year (Required)

Ability to Commute:

• South Jordan, UT 84095 (Required)

Work Location: In person

Salary : $18 - $21