What are the responsibilities and job description for the Help Desk Support position at 3PL Vision LLC?
Job Title: Help Desk Support
Location: Arlington, VA 22203
Working Days: Monday to Friday
Working Hours: 8:00AM – 5:00PM (40 hrs/ week)
Job Type: Temp, 4 months
Qualifications:
- Relevant certifications, including Microsoft, Amazon, and CompTIA.
- Proficiency with ServiceNow and similar ticketing systems.
- Strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems.
- Strong knowledge of mobile devices, including Android and Apple.
- Strong knowledge of AV equipment, including projectors and mixers (this is a nice to have).
- Excellent communication and customer service skills.
- Ability to self-educate, using the internet, on technical scenarios that you have not experienced
- Strong problem-solving and analytical skills.
Responsibilities:
- Provide technical support via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Set up and configure in-person and virtual meetings.
- Utilize ServiceNow ticketing system to log, track, and prioritize support requests.
- Install, configure, and maintain various software.
- Assist users with password resets, account set ups, and access permissions.
- Collaborate with other IT teams to resolve complex issues.
- Maintain documentation of procedures, configurations, and troubleshooting steps.
- Stay up to date on the latest technological advances.
- Respond to customer support requests.
- Maintain professional customer service to clients.
- Providing Tier I level support
Company description-3pl Vision boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering.
"GA01"
Job Type: Contract
Pay: $25.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $25
