What are the responsibilities and job description for the Help Desk Technician position at 3PL Vision LLC?
Job Title: Help Desk Technician
Work Location: South Jordan, UT, USA, 84095
Shift: 9am to 5pm Mon to Fri
Responsibilities:
- Responsible for high quality end-user technical support, related to enterprise software and hardware
- An understanding of technology and the ability to apply that knowledge to support all existing systems
- Provides investigation, diagnosis, resolution and recovery for hardware/software problems
- Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
- Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
- Responsible for high quality end-user technical support, related to enterprise software and hardware
- Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
- Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Qualifications:
- Excellent customer service skills required
- Excellent communication skills required
- Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
- Preferred work experience in technical support role but not required
- Required Education: High school diploma or GED with relevant work experience
Company description-3pl Vision boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering.
Job Type: Contract
Pay: $21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $21
