What are the responsibilities and job description for the Help Desk Technician position at 3PL Vision LLC?
Job Title: Help Desk Technician
Location: Alpharetta GA 30005
Work Days: Mon - Fri, 8:00 AM – 5:00 PM (40 hrs per week)
Job Type: Temporary (12 months)
Qualifications/ Requirements:
Someone who has experience working in a call center/helpdesk
Responsibilities
Demonstrate strong customer service skills to provide phone support
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident
Responsible for high quality end-user technical support, related to enterprise
Company description-3pl Vision boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering.
Job Type: Contract
Pay: $21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $21
