What are the responsibilities and job description for the Customer Service / Administrative Assistant position at 3Q, Inc.?
Position Description:
3Q, Inc. is seeking a dedicated and enthusiastic Customer Service / Administrative Assistant to join our team. This role will provide administrative and operational support to a sales team, managing customer inquiries, processing orders, maintaining records, and ensuring efficient sales operations. Administration, Fastener, Industrial, Distribution, or Business to Business (B2B) is a plus and preferred.
You will also be the first point of contact for our customers, providing exceptional support and assistance to ensure a positive customer experience. You are responsible for providing excellent service to our customers, ensuring their needs are met and their expectations are exceeded.
Company-Wide Expectations
Quality – Examine and improve processes related to job responsibilities.
Initiative – Decision making to ensure forward progress. Problem solving to implement change to improve the organization.
Teamwork – Work effectively within a team to accomplish department/company goals. Respect other team members’ needs and individual contributions.
Relationships – Foster harmonious and mutually beneficial relationships with both the internal and external customers to work with Quality, Integrity, and Respect.
Essential Functions
- Handle supporting functions of the Sales Department (order entry, process blanket orders, provide customer follow up, etc.)
- Review of customer sales orders for accuracy (due dates, sale price, item descriptions)
- Manage order delivery timelines and tracking shipments
- Creating and compiling sales reports
- Provide office and shipping support as required
- Respond to customer requests for pricing and availability
- Prepare quotes of standard products
- Update customer specific spreadsheets as needed
- Maintain customer files (electronic and physical) as needed
- Resolve all customer complaints quickly and efficiently in the best interest of the customer and 3Q, Inc.
- Maintain contact with customers to ensure their satisfaction with 3Q, Inc. products and service
- Carry out all company policies and procedures
- Support to 3Q, Inc. as assigned by Management and / or President
Education and Training Required
- High school diploma or equivalent
- Training as required by management and HR
Experience Required
- Previous customer service experience, and / or a 4- year degree
- Administrative, Fastener, Industrial, Distribution, or Business to Business (B2B) is a plus and preferred
- Excellent verbal and written communication skills
- Analytic/problem solving skills
- Strong computer skills: Microsoft Office, QuickBooks, internet-based programs
- Strong analytical skills with the ability to assess situations and provide effective solutions.
- A positive attitude, strong work ethic, and the ability to work well in a team-oriented environment.
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Administrative: 1 year (Preferred)
- Fastener: 1 year (Preferred)
- B2B: 1 year (Preferred)
Work Location: In person
Salary : $21 - $26
