What are the responsibilities and job description for the CUSTOMER SERVICE TIER I position at 3rdGen LLC?
Pay: $14-$17
Schedule: Needing Open Availability (able to work nights and weekends) on a rotating schedule. Hours of operation are Monday-Saturday 8 AM-10 PM and Sunday 10 AM- 9 PM.
EXAMPLE OF WORK PERFORMED FOR CUSTOMER SERVICE
- Work with customers who come to the Customer Service office
- Provide timely and accurate information to customers requests and concerns
- Assist customers, sales, and delivery drivers with purchases
- Inbound calls and face to face interaction with customers regarding warranties and returns
- Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
- Flows up with factory on outstanding service orders to update status
- Works non-sellable report to eliminate items waiting on parts
- Partner with sales associates to meet and exceed customer service expectations
- Ability to organize and manage multiple priorities
- Maintain the office appearance by keeping everything neat and clean; file the daily invoices.
Perks that come with the job as Customer Service
- Fun work environment!!
- Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
- Paid Vacation
- Employee Discounts 10%
EMPLOYEE STANDARDS FOR CUSTOMER SERVICE: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in an upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
**Non Safety Sensitive Position**
Salary : $14 - $17
