What are the responsibilities and job description for the Community Retail Manager position at 3Rivers Federal Credit Union?
Community Retail Manager
Reports To: AVP of Retail Sales
Location: Fort Wayne, IN Area
Position Type: Exempt
Individual Contributor
Pay: Commensurate with experience. The top of the pay range reflects 12 years of experience in a role with similar titles and responsibilities.
Position Summary
The Community Retail Manager builds, and deepens relationships, internally and externally, in order to drive growth for the credit union and the communities we serve. Provides members and prospective members with financial resources in order to improve and enhance their lives. Uses effective communication and intuitive listening to build rapport and provide customized solutions that meet the member's needs. Identifies prospective members, follows up on potential members and deepens relationships with existing members. Uses expertise to provide advice and solutions to help members understand their financial needs and develop strategies to manage and grow. Uses process, persistence and persuasion to overcome objections and get the business based on the needs of the member or prospective member. Assesses risk and ensures compliance with all credit union policies and procedures, as well as Federal Laws and Regulations.
Knowledge Requirements
- Strong community presence
- Successful history of developing long term relationships with local businesses and centers of influence
- Professional appearance and demeanor, good interpersonal relations skills, and positive and optimistic outlook.
- Ability to interact with the public in a manner which promotes the interest of the Credit Union.
- Strong knowledge of consumer lending
- Understanding of commercial lending and underwriting of loans
- Consistent history of successful production
- Strong leadership and coaching skills
- Ability to establish and maintain positive working relationship with management, peers, employees, and vendors.
- Good understanding of financial institution products and services.
- Strong analytical, project management and presentation skills
- Knowledge of markets, competitor activities, problems and developing trends within assigned area
- Excellent verbal and written communication skills
- Valid driver’s license and reliable transportation
- Adheres to all federal, state and credit union regulations and policies.
Education and Experience
- High School diploma or equivalent
- College degree in business-related field, preferred
- 2 years minimum experience of relationship building and outside sales calling, required
- 2 years minimum of consumer/retail lending
Work Environment & Physical Effort Required
Normal
Core Values
Commitment - Be all in.
Consistency - Be all in EVERY DAY.
Innovation - Think (UYH) and ASK WHY.
Integrity - Do the RIGHT thing, not the easy or quick thing.
Quality - Do an OUTSTANDING job, don't run out of GAS.
Trust - Hold trust and be trustworthy.
Value - Make members lives better, easier, safer; help them fulfill dreams; help them to do what they don't know how to or think isn't possible even if it's not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)
