Service and Operations Coordinator

General Duties and Responsibilities:

• Uphold positive attitude, company values, service standards, and company SOP.
• Under the supervision of the Service and Operations Manager, assists in coordinating monthly, weekly, and daily activities and goals of Service and Operations Department.
• Under the supervision of the Service and Operations Manager, assists to ensure that onsite staff and logistics achieve and maintain company objectives and standards of customer care, hospitality, and efficiency.
• Under the supervision of the Service and Operations Manager, assists to ensure labor cost percentages are achieved at each payroll.
• Assists in hiring all Service Staff, maintaining weekly, monthly, and quarterly pars.
• Attend all Production Meetings to ensure optimal organization and internal planning following schedule set by Director of Service and Operations.
• Assists in reviewing vendor orders for accuracy and submit to the Service and Operations Manager for approval.
• Assists in coordinating all travel arrangements for service staff and operational needs, as necessary.
• Assists as customer care representative for all events online.
• Assists at walk throughs, tastings, creation of floorplans, timelines, etc.
• Assists in implementing onsite quality control ensuring that the entire company and on-site crew provide top-notch food and service.
• Assists in Logistics and coordinates monthly vehicle maintenance through specified vendors, meeting all company policies and procedures, vehicle and safety regulations, insurance requirements, and all laws and regulations.
• Assists to maintain that the décor room and logistics warehouse are clean and organized at all times.
• Assists to maintain the cleanliness and proper working conditions of Three Tomatoes Catering’s vehicle fleet, including gas, filters, and fluids.
• Assists to ensure all tastings held at Three Tomatoes Catering meets all standards for the utmost customer care.
• Assists in implementation of monthly employee orientation for new and recently hired employees.
• Under the supervision of the Service and Operations Manager, assists to supply guidelines, feedback, and direction for all trainings for Service Staff.
• Assists in creation and execution of an operational plan for all large scale events to present to Director of Service and Operations.
• Assists in on-boarding for all new hires in the Service and Operations Department, except Event Managers and Field Chefs.
• Assists in completion and follow up on all employee related incidents with proper documentation.
• Assists to ensure all timesheets are properly calculated based on hours billed to client.
• Under the supervision of the Service and Operations Manager, assist to act as Facilities Manager as needed or directed.
• Completes other tasks/ duties as needed.

Requirements:

• Bachelor’s Degree, preferred.
• 2 years specific experience.
• Excellent communication skills; both verbal and written.
• Proficiency in hiring, staffing and on-boarding.
• Familiarity with most common hospitality scheduling software.
• Understanding of labor budgeting and cost control.
• Understanding of event supplies and logistics cost and requirements.
• Dynamic and capable of problem solving autonomy.
• Goal orientated with strong leadership skills.
• Ability to take initiative, manage time effectively and efficiently, and possess above average organizational skills.
• Ability to work varied schedule including nights and weekends.
• Full Time; at least (40) hours a week.

Compensation:

• $20.00 - $23.00/ Hour
• Company Benefits; Health, Dental, Vision, and Paid Time Off.

Salary : $20 - $23