What are the responsibilities and job description for the Healthcare Call Center Representative position at 4 Corner Resources?
4 Corner Resources is seeking a two Healthcare Call Center Representatives in the Clearwater, Florida area. As a Healthcare Call Center Representative, you will serve as the primary point of contact for patients and their families seeking information and guidance on hospice care within patient triage.
This is a 3-month contract with intent to hire and is a fully onsite role.
Healthcare Call Center Representative Responsibilities:
- Serve as the frontline for all customer service calls, offering empathetic and knowledgeable assistance to patients and their loved ones.
- Coordinate service inquiries and ensure prompt access.
- Ability to handle a high volume of inquiries via telephone.
- Communicate effectively, articulating tailored information and education on programs and services to meet individual customer needs.
- Utilize Care Navigation protocols to efficiently facilitate appointments based on patient requirements.
- Collaborate with patients, families, community providers, and team members to ensure accurate and complete patient referrals, consistently updating electronic medical records (EMR) in real-time.
- Experience in a call center environment.
- High school diploma or equivalent (GED) required.
- Valid Drivers ID and reliable transportation is required
- 1 years of relevant experience.
- Excellent verbal and written communication skills, crucial for interactions with patients, families, and providers.
- Proficient in data entry, multitasking, and critical thinking.
- Knowledge of Microsoft Office products (MS Outlook, Word, Excel), with familiarity in Suncoast Solutions preferred.
- Highly desired understanding of HIPAA compliance regulations and basic knowledge of healthcare reimbursement.
- Basic knowledge of medical terminology and non-hospice related healthcare and community resources is highly desired.
- Experience with ERM systems.
Schedule:
Normal business hours Monday through Friday.
Pay rate:
$15-$18 an/ HR.
4CR3
Salary : $15 - $18
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