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J-1323 - Consultant, Reservations

4 Corner Resources
Orlando, FL Full Time
POSTED ON 4/15/2025
AVAILABLE BEFORE 5/8/2025

Specialist, Global Rental Operations

Location : Remote (after weeks of in-person training in Orlando, FL)

Schedule : Must be available for shifts Mon-Sun between AM - PM, including holidays

Corner Resources is seeking a Specialist, Global Rental Operations to manage guest relocations, crisis response, and rental concerns. This role involves clear and professional communication with guests, internal teams, and external partners while ensuring smooth transitions for reservation changes.

Key Responsibilities :

  • Guest Relocations & Crisis Management  – Communicate urgent relocation / cancellation details and ensure all stakeholders remain informed.
  • Case Review & Resolution – Investigate complaints, assess financial and reputational impact, and resolve escalations using company empowerment tools.
  • Daily Operations – Manage guest inquiries, internal requests, and organizational initiatives via shared inboxes and portals.

Qualifications :

  • years of customer service or timeshare operations experience.
  • Strong conflict resolution, negotiation, and decision-making skills.
  • Excellent verbal and written communication, business writing, and email etiquette.
  • Ability to multi-task, adapt to change, and work independently.
  • Proficiency in Microsoft Office and SharePoint.
  • Understanding of contracts, compliance, and research methodologies.
  • Additional Requirements :

  • Two weeks of in-person training in Orlando, FL before transitioning to remote work.
  • Flexible availability, including weekends and holidays.
  • If you thrive in a fast-paced environment and have exceptional problem-solving skills, apply today!

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