Senior System Support Analyst

Job Description
Job Title: Senior System Support Analyst
Location: Remote (But must be in commutable distance to Orlando, FL; up to 50 miles away)
6-month contract to Hire
Hours: Monday-Thursday, 7 AM - 6 PM (4-day work week) - With ability to be oncall on Fridays.
Travel: Up to 50% of the calendar year in the US.
Pay Rate: $40 /HR (Flexible based on experience).

Overview:
4 Corner Resources is seeking a Senior System Support Analyst to support Maintenance Management and other system modules and technologies. This role will focus on data analysis, troubleshooting complex issues, project management, process improvement, and stakeholder engagement. The Senior Analyst will be responsible for managing large-scale data projects, supporting system enhancements, and driving operational excellence.

Key Responsibilities:
Data Analysis and Problem Solving:

• Analyze and interpret large datasets (over 1 million records) to identify issues and provide actionable insights within tight deadlines.
• Perform data conversions and utilize advanced Excel functions to present findings efficiently.
• Act as the escalation point for complex issues that lower-level analysts cannot resolve.
• Handle calls from frontline support for urgent or complex situations, including audits and critical system issues.

Stakeholder Engagement:

• Attend stakeholder meetings to gather objectives, propose solutions, and pitch ideas effectively.
• Act as a Subject Matter Expert (SME) and provide guidance to the Supply Chain/Maintenance team, offering support as needed.

Project Management and Process Improvement:

• Lead and participate in projects related to software design, testing, implementation, and training (SDLC).
• Collaborate with cross-functional teams to document functional specifications, develop test scripts, and conduct system testing.
• Drive process improvements by utilizing knowledge of process mapping, SWOT analysis, KPIs, OKRs, and other methodologies.

Training and Mentorship:

• Provide support to the Training team in developing and delivering end-user training materials.
• Lead and mentor junior team members, providing guidance on tasks and best practices.

Technical Proficiency:

• Demonstrate expertise in Microsoft tools, including Microsoft Planner, Visio, and other process mapping tools.
• Utilize knowledge of FTP transfers, data report development, and system enhancements to optimize performance.

Qualifications:

• Bachelor’s degree (preferred).
• 6 months of project management experience.
• 2 years of experience as a trainer, team leader, or in a supervisory role.
• 5 years of experience as Business Analyst, System analyst, Support Analyst or Data Analyst.
• Extensive experience in data conversions and working with large datasets (over 500k records).
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio).
• Knowledge of process mapping, FTP transfers, and data report development.
• Understanding of supply chain systems and operations, preferably in a healthcare setting.
• Ability to work independently with minimal supervision and manage multiple projects simultaneously.

Certifications (Preferred):

• Six Sigma Green Belt or above.
• CMRP, PMP, or other relevant certifications.
  

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