What are the responsibilities and job description for the Personal Lines Customer Service Representative position at 4 State Brokers?
Summary
As a Personal Lines Customer Service Representative, you will be essential in delivering outstanding client services and support within our organization. Reporting to the Customer Service Manager, your role involves effectively communicating with clients, handling inquiries, and ensuring their needs are met with professionalism. Core skills in customer service, data entry, and phone etiquette will be vital, while your premium skills in multilingual communication and sales will enhance customer interactions. Proficiency in Microsoft Office and call center experience will further enable you to thrive in this fast-paced environment, contributing to overall customer satisfaction and loyalty.
Responsibilities
- Provide exceptional customer support by addressing inquiries and resolving issues promptly.
- Assist clients with policy information and updates, ensuring accurate data entry.
- Maintain effective communication through phone etiquette and active listening.
- Utilize Microsoft Office and computer skills to manage customer records and documentation.
- Conduct outbound calls for follow-ups and service enhancements, fostering strong client relationships.
Qualifications
- Excellent communication skills in English, with a strong emphasis on customer service and support
- Proficient in data entry and Microsoft Office application
- Ability to handle cash and perform analysis tasks
- Multilingual or bilingual skills are a plus
- Strong phone etiquette and client service orientation
Job Types: Full-time, Part-time
Pay: $15.00 - $30.00 per hour
Expected hours: 10 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
- Work from home
Shift:
- No nights
Work Location: Hybrid remote in Pittsburg, KS 66762
Salary : $15 - $30