Bilingual Account Representative

If you want to work for a company that invests in you and your community, check out our Bilingual Account Representative position! We are looking for people who enjoy interaction, communicating effectively, negotiating, multi-tasking, problem solving, and working with a team to help our customers. You are rewarded by monthly bonus incentives and additional responsibility, skills development, and learning opportunities. With career path opportunities within loan servicing and beyond, you can work at a company you love and start a position that puts you on a trajectory for success. Vanderbilt Mortgage is a place where you start a job and gain a career!

You could be paid:

• Base hourly pay plus bonus equates to annual potential earnings $45K to $60K
• Average annual income varies depending on education, experience, and bonus earned.
• Bonuses are paid monthly with additional incentives offered for skilled employees.
• Successful Account Representatives will earn mid $50’s to $60K
• Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.

As a Bilingual Account Representative and a Team Member at Vanderbilt Mortgage, you can enjoy these benefits:

• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO)
• Tuition Assistance for your first degree
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
• Collaborative and energetic work environment
• Professional development and promotion opportunities
• Competitive bonus programs

Here’s what you can expect in the role as a Bilingual Account Representative:

Bilingual Account Representatives exist to resolve delinquency through negotiation and problem-solving, while adhering to company, state and federal guidelines. Success in the position is achieved by strategically educating customers on the importance of paying in a timely manner.

Job Duties:

• Manages a portfolio of accounts through telephone negotiations with customers.
• Achieves monthly collection goals by monitoring and decreasing the number of past due accounts.
• Communicates professionally with customers concerning their pay dates/amounts and acceptable payment arrangements.
• Plans, schedules and executes daily workload between phone calls, field chases and legal notices in a timely manner.
• Conducts research on no contact accounts, researching contracts and reviewing documentation.
• Analyzes debt to income information from customers to set up payment plans.
• Maintains accurate documentation pertaining to each account.
• Exhibits problem solving skills to influence loss mitigation.
• Adheres to all policies and procedures.
• Ensures compliance at all levels both internally and externally.
• Performs other duties as assigned.

What you’ll need to qualify:

• Fluent in English and Spanish.
• High School diploma or equivalent required. College preferred, but not required.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.
• Working knowledge of the View/AS400 system a plus

But also, remember you:

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Will be communicating 90% of the time over the phone. Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.