Call Center Agent (Entry-Level)

If you want to work for a company that invests in you and your community, check out our Call Center Agent position! As a Call Center Agent, you’ll learn how to multi-task, communicate effectively, and work with a team that is goal driven. This is a great way to learn our company and its many departments, while providing top-notch customer experience and earning extra bonus money!  The Call Center Agent is only the first step on your career journey!  With endless career paths you can work at a company you love and start a position that puts you on a career path for success. Take the first step – it’s just the beginning!  Vanderbilt Mortgage.  Where you start a job and gain a career!

You could be paid:

• Base hourly pay - $17-$19/hour
• Teamshare Quarterly Bonuses

As a Customer Service/Call Center Agent and a Team Member at Vanderbilt Mortgage, you can enjoy these benefits:

• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO)
• Tuition Assistance for your first degree
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
• Collaborative and energetic work environment
• Professional development and promotion opportunities

Here’s what you can expect in the role as a Customer Service/Call Center Agent:

The Customer Service/Call Center Agent position exists to service non-delinquent active status loans and provide a world-class customer experience through phone calls and the Vanderbilt Mortgage and Finance, Inc. website.

Job Duties:

• Attends two-week training class with completion of on-going training courses throughout career.
• Delivers a world-class customer experience by providing the highest level of customer service on every call.
• Handles various types of inbound customer service phone calls, including general questions, complaints, website navigation, payments, escrow, claims, PMI, and document requests while also maintaining focus on first call resolution.
• Documents all contacts, verifying customer contact information, reason for call, and resolution.
• Ensures all Call Center SLAs are met and maintained each month.
• Assists new hires during training and orientation.
• Promotes teamwork and overall call center success and works to achieve goals given every month.
• Promotes company image through professional service and actions.
• Performs other duties as assigned.

What you’ll need to qualify:

• A High School Diploma or Equivalent required, college a plus.
• Experience in a call center environment preferred, but not required.
• Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
• Must be passionate about providing a world-class customer experience.
• Great attention to detail and organizational skills.
• Excellent telephone, communication, follow-up, and problem-solving skills.

But also, remember you:

• Must be able to remain in a stationary position 75% of the time.
• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• 75% communication methods completed over the phone.  Must be able to exchange accurate information at all times.
• Ability to identify and assess account status and determine appropriate process.
• Constantly works in an indoor temperature controlled, sealed window office environment.