Inspection

Position Title : Home Inspection Representative (Non LO Servicing)

Department : Loan Servicing Job Status : Full Time / Hourly

Reports to : Home Inspection Team Lead Amount of Travel : None

Salary : $15.74-$18.52 (L6)

Vanderbilt Mortgage and Finance, Inc. (VMF) was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products.

We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we are financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services, and a coast-to-coast presence.

We are professionally strong, from entry level to more experienced positions, we are actively recruiting individuals who are passionate, positive, and eager to learn.

As a member of our team, we will equip you for success. You will enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work-life balance.

JOB SUMMARY

JOB FUNCTIONS

• Demonstrates great attention to detail with accuracy in completion of administrative tasks.
• Processes an average of 15 invoices per week, performs account research to verify services rendered before submitting invoice for payment.
• Documents inspection results and uploads pictures from 3rd party vendors
• Collaborates with collections, legal, and remarketing departments to resolve questions or concerns on inspections.
• Processes large volumes of emails with a high degree of accuracy, communicates with 3rd party vendors and internal departments.
• Requests and orders inspections for completion as needed, supports inspection efforts on new loans and for remarketing department.
• Processes queries daily to review department metrics and inspection performance and completion rates.
• Monitors daily and weekly reporting to ensure various state-specific processes are being followed, such as vacant property monitoring.
• Provides support and conducts research to identify / locate missing collateral.
• Supports field inspection representatives by researching questions and providing information as needed.
• Updates field inspection representatives with important changes to active inspections.
• Communicates verbally and in writing with all internal and external customers.
• Corresponds with inside and outside team members, supervisors, and contractors.
• Demonstrates a strong understanding of collection and repossession procedures.
• Demonstrates a strong understanding of all department policies and procedures.
• Attends meetings as required, such as team meetings, engagement events, one-on-ones, and coaching sessions. Takes pictures of collateral and documents status for Account Representative review.
• Attends monthly training.
• Completes all assigned continued training modules.
• Completes performance reviews and meets goals provided.

QUALIFICATIONS :

• High School diploma or equivalent required.
• 0-2 years related experience required.
• Intermediate knowledge of computer software such as Word, Excel, and Outlook.
• Punctual with an excellent attendance record.
• Self-motivating with good time management and communication skills as well as being a team player.
• Willing to learn, hard-working, determined, and assertive.
• Effective analytical problem-solving skills including critical and creative thinking.
• Great attention to detail with accuracy.
• Willingness and ability to complete assigned work efficiently.
• Good judgment and discretion with sensitive information.
• Must have a clear understanding of collection and repossession procedures.

PHYSICAL DEMANDS :

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Will be communicating 20% of the time over the phone.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS :

• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity / paternity leave, and holidays
• Community involvement including Volunteer Paid Time Off (VTO)
• Tuition Assistance for your first degree
• Enjoy coming home to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
• Collaborative and energetic work environment
• Professional development and promotional opportunities
• Competitive bonus programs

Here are some more reasons to choose Vanderbilt Mortgage!

Last updated : 2024-11-26

Salary : $16 - $19