Benefits Generalist

Description

GENERAL INTRODUCTION:

The Archbishop is the visible principle and foundation of unity in the particular Church entrusted to him.  In a unique and visible way, he makes Christ’s mission present and enduring as Shepherd of the Christian Community.  In order to fulfill his mission, the Archbishop employs suitable, chosen collaborators (clerics, religious, or lay people).  He shares with them the apostolic mission and entrusts various responsibilities to them.  (Directory on the Pastoral Ministry of Bishops, 198)

Each position employed in the Chancery helps to extend the ministry of the Archbishop in particular ways as outlined in the position description.

GENERAL SUMMARY OF ESSENTIAL PURPOSE:

Serves as a subject matter expert on medical, dental, vision, life, critical illness, ID theft protection, long term disability and long-term care plans administered by the Benefits Services Office. Provides customer service, claims resolution and advocacy on benefit-related issues for lay employees and priests. Responsible for enrollment and claims processes for the life, long-term disability long-term care insurance plans and the Priest Excess Out-of-Pocket plan. Approves lay and priest benefit enrollments in HRIS (Human Resources Information System), the on-line benefit enrollment system.  Provides administrative services to support plan communications and operations.

ESSENTIAL POSITION DUTIES:

1. Provides high level customer service, claims resolution and advocacy for Archdiocesan employees and priests. Serves as a subject matter expert for Benefits Services staff on health and welfare plan provisions.
2. Maintains working knowledge of resources available to support general and specific situations while working with insurance carrier representatives and outside plan consultants as needed. 
3. Reviews, assists, and approves all benefit enrollments in HRIS.  Proactively follows up with employees and administrators on pending enrollments and adjustments. Assists with identifying, testing, and correcting HRIS system issues involving enrollment, effective dates, rates and payroll deductions. Provides information to employees losing benefits on where to find other coverage and how to convert life policies to individual policies.
4. Administers the life, long-term disability and long-term care plans. This includes monitoring employee enrollments ensuring compliance with plan provisions, facilitating claims processes, while coordinating with parish, school and agency human resources staff and plan representatives. Facilitates the claims processing for these programs with a high level of sensitivity and customer service while working with employees, families, PAAs, priests and bookkeepers.
5. Has a thorough knowledge of the HIPAA privacy rules and Archdiocesan HIPAA policies and is able to apply them to individual situations as required.  
6. Administers and coordinates the Preist specific plans according to plan rules. Determines, calculates, and reviews priest reimbursement with the Director of Integrated Payroll Benefits Services, Benefits Accountant, and Priest. 
7. Prepares a summary report of reimbursements. 
8. Provides in-service training and benefit presentations to Benefits Services Staff, newly hired employees, parish administrators, employees in general and priests as assigned. 
9. Provides administrative services to the Benefits Services Office as needed.

Qualifications

ESSENTIAL QUALIFICATIONS:

Primary: 

1. Willingness and ability to support the mission of the Church by extending the ministry of the Archbishop.
2. Ability and desire to use God-given gifts and talents in service of the local Church in support of the collaboration between lay and ordained Ministers.

Education:

1. AA Degree in business, communications, related field or related experience. 
2. Group Benefits Associate (GBA) Certification, preferred. 

Experience:

1. At least 3 to 4 years’ experience in benefits services or similar administration.
2. Experience handling complex claims issues.
3. Demonstrated experience working with enrollment and eligibility databases
4. Demonstrated proficiency in Microsoft tools (Word, Access and Excel).
5. 4 years demonstrated outstanding customer service, analytical and problem-solving skills.

Other Elements:

1. Very strong interpersonal and organizational skills.
2. Excellent writing and presentation skills.

Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant’s skills and prior relevant experience, certain degrees and certifications.

Benefits: Eligible positions receive a comprehensive package of benefits including medical, dental, vision, life, accidental death and disability, long term disability, pension, 403(b), HSA, FSA, and generous sick leave, vacation and holidays.

Salary : $26 - $32