Human Resources Specialist

Description

GENERAL INTRODUCTION:

The Archbishop, visible principle of unity in his archdiocese, is called to build up the particular Church unceasingly in the communion of all its members, and to ensure that their diverse gifts and ministries, in union with the universal Church, serve to build up all the faithful and to spread the Gospel. (Apostolorum Successores 8).  He must take care that all the affairs which belong to the administration of the whole archdiocese are duly coordinated and are ordered to attain more suitably the good of the portion of the people of God entrusted to him.” (Apostolorum Successores 177).

Each position employed in the Chancery helps to extend the ministry of the Archbishop in particular ways as outlined in the position description.

GENERAL SUMMARY OF ESSENTIAL PURPOSE:

The HR Specialist is a vital member of the Benefits team and provides professional expertise and support on medical, dental, vision, life, critical illness, ID theft protection, long term disability and long-term care plans administered by the Benefits Services Office. Provides customer service, claims resolution and advocacy on benefit-related issues for lay employees and priests. Responsible for providing support to the Benefits and Payroll Teams while maintaining day to day workflow and providing administrative services to support plan communications and operations.

ESSENTIAL POSITION DUTIES:

1. Provides high level customer service, claims resolution and advocacy for Archdiocesan employees and priests. Serves as a subject matter expert for Benefits Services staff on health and welfare plan provisions.
2. Maintains working knowledge of resources available to support general and specific situations while working with insurance carrier representatives and outside plan consultants as needed. 
3. Reviews, assists, and approves all benefit enrollments in HRIS.  Proactively follows up with employees and administrators on pending enrollments and adjustments. Assists with identifying, testing, and correcting HRIS system issues involving enrollment, effective dates, rates and payroll deductions. Provides information to employees losing benefits on where to find other coverage and how to convert life policies to individual policies.
4. Administers the life, long-term disability and long-term care plans. This includes monitoring employee enrollments ensuring compliance with plan provisions, facilitating claims processes, while coordinating with parish, school and agency human resources staff and plan representatives. Facilitates the claims processing for these programs with a high level of sensitivity and customer service while working with employees, families, PAAs, priests and bookkeepers.
5. Has a thorough knowledge of the HIPAA privacy rules and Archdiocesan HIPAA policies and is able to apply them to individual situations as required.  
6. Administers and coordinates the Priest specific plans according to plan rules. Determines, calculates, and reviews priest reimbursement with the Director of Integrated Payroll Benefits Services, Benefits Accountant, and Priest. 
7. Prepares a summary report of reimbursements. 
8. Provides in-service training and benefit presentations to Benefits Services Staff, newly hired employees, parish administrators, employees in general and priests as assigned. 
9. Provides administrative services to the Benefits Services Office as needed.

Qualifications

ESSENTIAL QUALIFICATIONS:

Primary: 

1. Willingness and ability to support the mission of the Church by extending the ministry of the Archbishop
2. Ability and desire to use God-given gifts and talents in service of the local Church in support of the collaboration between lay and ordained Minister
3. Strong customer service skills and a commitment to quality, including an ability to establish, build, and maintain internal and external customer satisfaction.
4. Team player with customer service acumen and a desire to work in a fast-paced environment with high volume

Education:

1. High School Diploma, Bachelor’s degree preferred

Experience:

1. Experience in a service role; 2 to 3 years preferred.
2. Proficient in MS Office suite, particularly Word and Excel
3. Knowledge of and/or experience with HRIS, preferred.
4. At least 2 years demonstrated outstanding customer service, analytical and problem-solving skills.

Other Elements:

1. Demonstrated curiosity and ability to learn.
2. Excellent communication skills by phone and in person.
3. Detail oriented with a high degree of accuracy
4. Ability to maintain high level of discretion and handle details of a confidential nature
5. Ability to work independently as well as in a team
6. Excellent organizational skills and the ability to prioritize and multi-task
7. Excellent writing and presentation skills

Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant’s skills and prior relevant experience, certain degrees and certifications.

Benefits: Eligible positions receive a comprehensive package of benefits including medical, dental, vision, life, accidental death and disability, long term disability, pension, 403(b), HSA, FSA, and generous sick leave, vacation and holidays.

Salary : $26 - $32