Product Solutionist

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools.  The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater.  We are a production’s best ally every step of the way. #OneCastOneCrew

Position Overview

The Product Solutionist is a hybrid role combining technical expertise and sales acumen to drive revenue growth, enhance customer satisfaction, and support the adoption of Cast & Crew’s digital solutions. This role acts as both a subject-matter expert and a sales ambassador, bridging the gap between customer needs and product capabilities while actively engaging in lead generation, client acquisition, and account management.

The Product Solutionist collaborates closely with internal teams, including Sales, Product, and Client Relationship Managers, to deliver tailored solutions and exceptional service to clients in the entertainment, live events, and venue industries.

The Product Solutionist plays a crucial role in driving business growth, enhancing customer satisfaction, and ensuring the successful adoption of Cast & Crew’s products. This role combines technical expertise and sales strategy to deliver exceptional value to clients and establish Cast & Crew as a trusted partner in the entertainment and live events industries.

Core Responsibilities

Product Expertise

• Serve as the go-to product expert for Cast & Crew’s digital solutions and services, with a focus on employer-of-record payroll models and digital onboarding solutions.
• Stay updated on new product features, presenting them to clients as value-adding opportunities.
• Customer-Centric Solutions:
• Assess client needs and design tailored solutions that align with their operational goals.
• Conduct detailed product demonstrations, showcasing the functionality and value of Cast & Crew’s offerings.

 

Sales Enablement:

• Partner with the Sales team to provide technical support during the sales cycle.
• Equip the team with insights and solutions that enhance their ability to position products effectively.
• Collaboration & Knowledge Sharing:
• Work with CRM and Product teams to ensure seamless knowledge transfer and customer enablement.
• Provide feedback to Product teams to inform feature enhancements based on customer needs.
• Sales Representative Responsibilities:

 

Lead Generation & Client Acquisition:

• Actively solicit leads through outbound calls, emails, and industry research to grow the Live Entertainment portfolio of clients, including venues, tours, and festivals.
• Receive inbound leads, initiate connections, and qualify opportunities for potential revenue growth.

 

Account Development:

• Establish, develop, and maintain strong business relationships with prospective and existing clients.
• Identify customer needs and offer strategic recommendations to address challenges and achieve their objectives.

 

Sales Strategy Execution:

• Plan and execute lead generation strategies to maximize ROI and achieve sales targets.
• Provide regular reporting on sales pipeline, customer activity, and market trends.
• Market Research & Competitive Analysis:
• Stay informed on market conditions, competitive activities, and emerging trends in the entertainment and live events industries.
• Analyze the competitive landscape to identify differentiators and opportunities for growth.

 

Customer Engagement & Retention:

• Maintain open and consistent communication with prospects and clients to ensure satisfaction and retention.
• Support customer onboarding, provide guidance on product adoption, and act as a trusted advisor.
• Collaboration & Events:
• Work closely with internal teams to coordinate sales efforts, align on customer strategies, and deliver exceptional client experiences.
• Represent Cast & Crew at industry events, building brand recognition and fostering relationships.

Key Qualifications

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 3 years of experience in sales, technical product support, or a related customer-facing role.
• Familiarity with employer-of-record payroll services, digital onboarding solutions, and entertainment industry operations is highly desirable.
• Skills & Competencies:
• Strong technical aptitude with the ability to explain complex product features in simple, impactful ways.
• Excellent communication and presentation skills, with a talent for building trust and rapport with clients.
• Proven ability to manage multiple priorities and thrive in a fast-paced environment.
• Proficiency with CRM tools, sales platforms, and data analysis software.
• Results-driven mindset with a focus on achieving sales targets and driving product adoption.
• Preferred Experience:
• Experience in the entertainment, live events, or venue industries is a plus.
• Track record of delivering technical product demonstrations and managing customer relationships.

Special Work Conditions    

• Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.

Benefits 

Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents
Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies.  A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $100,000.00 - $135,000.00 per year.

Salary : $100,000 - $135,000