Customer Service Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Service Coordinator to join our team in the sign industry. The ideal candidate will be responsible for coordinating service activities, managing client relationships, and ensuring the timely and efficient completion of service activities, managing client relationships, and ensuring the timely and efficient completion of service and survey requests. This role requires excellent communication skills, a proactive approach to problem solving, and the ability to work effectively in a fast-pace environment.

Responsibilities:

• Service Coordination: Schedule and coordinate service appointments, ensuring optimal use of resources and timely completion of tasks
• Client Communication: Serve as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly.
• Work Order Management: Create, manage, and track work orders from initiation to completion, ensuring all necessary documentation is accurate and up to date.
• Team Collaboration: Work Closely with service technicians, sales teams, and other departments to ensure seamless service delivery
• Inventory Management: Monitor and manage inventory levels of service-related materials and supplies, placing orders as needed.
• Quality Assurance: Conduct follow-up calls and surveys to ensure client satisfaction and identify areas for improvement.

Qualifications:

• Education: Four-year degree preferred but not required
• Experience: Minimum of 1 year of experience in a Service Coordination, Project Management or Construction field, preferably within the sign industry or related field

Skills:

• Ability to work under stressful situations with customers in a proactive manner
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite or service management software
• Exceptional ability to organize competing deadlines and priorities.
• Ability to work independently and as part of a team
• Problem-Solving skills and proactive approach to challenges

Benefits:

• Medical-After 30 days
• Paid time off
• 401k
• 6Paid holidays
• Team Building Events & Christmas Party

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Canton, OH 44706 (Required)

Work Location: In person

Salary : $45,000 - $55,000