What are the responsibilities and job description for the Manager / Front Desk position at 417 Refine?
Job Summary
The office manager / front desk serves as the first point of contact for guests and visitors, providing exceptional customer service and administrative support. This role is essential in creating a welcoming atmosphere, managing guest inquiries, and ensuring smooth operations for the entire office. The ideal candidate must have strong organizational skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently.
Ideal candidiates are dependable, honest, outgoing, and self-motivated with excellent communication, customer service, and strong leadership skills.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
- Manage phone systems to handle incoming calls, direct inquiries, and take reservations.
- Provide excellent customer support by addressing guest needs and resolving issues promptly.
- Maintain accurate records through data entry and filing systems to ensure efficient office operations.
- Utilize computerized systems for booking management and guest information updates.
- Assist with administrative tasks such as handling correspondence, managing schedules, and coordinating with other departments.
- Communicate effectively with guests in both English and Spanish to enhance their experience.
- Uphold organizational standards by maintaining a clean and orderly front desk area.
Experience
- Previous experience and knowledge with skin care is preferred.
- Previous experience in customer service or a front desk role is preferred.
- Familiarity with phone systems and office equipment is advantageous.
- Proficiency in administrative tasks is essential.
- Strong organizational skills with the ability to prioritize tasks effectively.
This position requires a proactive approach to guest relations and an unwavering commitment to providing outstanding service in a dynamic environment.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $19 - $25