Long-term Internship - Training Innovation & Process Management

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Job Description:

Airbus Helicopters is looking for Long-term Interns to join our Customer Training department based in Grand Prairie, TX.

You will be responsible for evaluating business processes, identifying deficiencies/inefficiencies, and designing and implementing innovative business solutions/processes to optimize business operations within the Airbus Helicopters North America (AHNA) Customer Training Department.

Meet the Team:

Working in our Customer Training department, it’s our mission to help support some of Airbus’ greatest assets: our customers. Our team works cross-departmentally as well as with our global counterparts to ensure we are making a positive impact on all aspects of our customer training experience with our products and services.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

Your Challenges:

Primary Responsibilities:

Customer Records Improvement Project: 70%

• Assist in the evaluation and process improvement project for the collection and retention of customer information and training documentation, including student training records and training event documentation.

• To the extent possible, reduce manual, time consuming tasks and increase reliability of the overall process/system.

• Assess and ensure the functionality and sustainability of overall design and end-to-end process based on planned hardware/software upgrades.

Continuous Improvement: 20%

• Evaluate other customer training business processes for deficiencies/inefficiencies

• Recommend solutions to optimize business operations

• Assist with execution of approved improvements, and

• Develop/update internal user tool documentation accordingly to satisfy control requirements

Customer Service: 10%

• Provide exceptional customer service to all customers who enter our facility

• Assist administration team with customer service oriented tasks when asked. 

Additional Responsibilities:

• Other duties as assigned.

Your Boarding Pass:

Required:

• High School Diploma with GPA of 3.0 or higher

• Current college student majoring in business, education, and/or media program of study

• Must be able to demonstrate customer service experience  

• Must be able to collaborate with others from diverse backgrounds

• Must be able to resolve conflict and treat colleagues and customers in a professional manner at all times

• Must be detail oriented, but also able to focus on the big picture

• Must be able to speak/read/write in English

• MS Office

• Web-based application proficiency

• Authorized to Work in the US

Preferred:

• College credits in accredited business, education, and/or media program of study

• Knowledge of learning management, and/or data management applications

• Learning Management System knowledge a plus

Physical Requirements:

• Onsite: 100%

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.Several times a week

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Several times a week

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools. Several times a week

• Sitting:  able to sit for long periods of time in meetings, working on computer.80% or more

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on production floor.20%

• Travel:  able to travel independently and at short notice. Infrequently, 0-5%

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces. Daily

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Candidates must be able to work in the US without current, or future, need of visa sponsorship/work authorization for this role.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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