Full Time Opener- Member Support Specialist Needed!

Wherever you are in your journey and wherever you're going, 425 Fitness is your ultimate fitness solution. Between personalized training plans, a variety of classes for any and every fitness level, and all the equipment you can imagine, there's always something specially for you here in the 425 Fitness community. Locally-owned and operating for over 30 years in the Bothell, Redmond and Issaquah area.

Currently hiring for a Full Time Member Support position at our Issaquah location!

We offer a flexible work environment with the opportunity to build skills that could lead to advancement opportunities in and out of the club. You will enjoy a fun work environment where teamwork is at the very core of our organization. As an employee you’ll receive industry-competitive pay as well as detailed training for your area to empower you to interact with our members and potential members. Every employee receives a complimentary membership at all locations and access to a daily HydroMassage and Therabody Percussions Therapy as well as the use of our pool, sauna and spa (Redmond/Issaquah). Full-time positions have the option of Medical Benefits and 401k.

General Position Description:

We welcome energetic team members who enjoy working with others, thrive on support and care about our members. The Member Support Specialist (MSS) greets, assists, and directs members, guests, staff and callers as they enter or call the gym. The MSS also helps new members start on their fitness journey by setting up memberships and assisting with initial set up of the member’s account portal and APP access. External outreach and events let us bring the fun of 425 Fitness to area businesses and community groups.

Each team member plays a key role in the member experience - they help in all aspects of club operations to assure each guest is taken care of.

Skills: A love of fitness certainly helps! Otherwise we are looking for someone with the willingness to learn, can function in fast and slow times, flexible and enjoys people. We can assist in the communication and customer service skills, operation of phone and standard office equipment, and basic record keeping skills needed to be successful in the role. Duties:
- Conduct outbound calls to customers to provide support and assistance
- Analyze customer needs and provide appropriate solutions or recommendations
- Document customer interactions and update customer records in the system
- Collaborate with other team members to resolve customer issues and ensure customer satisfaction
- Stay updated on product knowledge and industry trends to effectively assist customers

Qualifications:
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Previous experience in a customer support or call center role is preferred
- Proficient in using computer systems and software applications
- Detail-oriented with the ability to multitask and prioritize tasks effectively

We offer competitive compensation and benefits packages, including health insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer support, we would love to hear from you. Apply now to join our team as a Support Specialist!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off

Shift:

• Morning shift

Work Location: In person

Salary : $17 - $18