Systems Administrator

PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm’s reach. PAI delivers tools and services for ATM portfolio owners & operators—retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs.

Job Title

Job Description

JOB SUMMARY: 

This role is responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. The role requires expertise with a variety of the enterprise hardware, software implementations, and application usage procedures. The role operates in a fast paced, dynamic, and challenging environment and must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

ESSENTIAL DUTIES AND TASKS:

• Rely on extensive experience and judgment to plan and accomplish goals.
• Investigates and analyzes feasibility of system requirements and develops system specifications.
• Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the systems.
• Manages the day-to-day operations of the enterprise systems by monitoring system performance, configuration, maintenance and repair.
• Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to enterprise system firmware and software.
• Develops new enterprise system and application implementation plans, custom scripts and testing procedures to ensure operational reliability.
• Trains technical staff in how to use new software and hardware developed and/or acquired.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving other support personnel.
• Ensures high availability and acceptable levels of performance of mission critical enterprise system resources.
• Develops procedures to maintain security and protect enterprise systems from unauthorized use, acts of nature and user abuse.
• Develops procedures, programs and documentation for backup and restoration of enterprise systems and system applications.
• Performs hands-on administration duties and drafts systems documentation.
• Provides mentorship to junior administrators.
• Serves as a liaison to software project management process groups, operations groups, and various business support groups as directed.
• Participates in technical discussions and/or presentations.
• Stays current with technological developments in systems administration technology and recommends ways for PAI to take advantage of new technology.

KNOWLEDGE, SKILLS & ABILITIES:

Competencies required for success:

• Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.

MINIMUM QUALIFICATIONS:

• Preferred Bachelor’s degree in Computer Science, or related discipline
• Minimum 5 years of experience as a Level 2/Systems Administrator with experience in scripting languages; PAI’s current hardware, software and technologies in use; enterprise backup and recovery procedures, and system performance monitoring tools; effective project management techniques; principles and practices of effective management and supervision.
• Ability to plan, organize and document complex system design activities.
• Communicate technical/complex information both verbally and in writing.
• Establish and maintain cooperation, understanding, trust and credibility.
• Perform multiple tasks concurrently and respond to emergency situations effectively.
• Strong knowledge and skillset working with Microsoft Windows Server environments, including Active Directory, Group Policy, Terminal Services/Remote Desktop Services, DHCP, DNS, IIS, and other roles/services offered in a Microsoft environment.
• VMWare vSphere experience a must.
• Microsoft 365 Cloud tenant administration experience required.
• Exchange 2016 / Exchange Online experience.
• Other operating systems (Linux/Unix, Mac OS) experience a plus.
• Database experience a plus (MS SQL).
• Strong working knowledge in DOS/batch scripting, PowerShell, and other scripting languages.
• Working knowledge of TCP/IPv4 (TCP/IPv6 a plus).
• Intensely self-motivated, proactively identifying problems and proposing solutions without being asked.

COMPUTER / APPLICATIONS SKILLS:

Expert knowledge of application platforms, operating systems and database.

WORKING CONDITIONS:

This work is performed in a business office setting. At times the working environment can be distracting due to noise. 

EFFORT:

Must be able to see, hear, speak and listen.  Must be an excellent communicator and listener.  Constant moving (up/down/around the office area) to address questions and provide coaching.  Continuous looking at a computer screen.  Daily contact with management and with co-workers.  Work can be stressful and requires a calm, patient demeanor.  Lifting of 60 pounds or less, which can be accommodated.

About PAI

Every employee in our organization has a specific role to play in the delivery of services to our customers and we empower our employees to do what it takes to meet the needs of the customer. Employees have the opportunity to work on a variety of projects and teams, including newly developing products and services, and be at the forefront of the industry. Working at PAI includes having meaningful work, a talented group of peers to partner with and learn from, and a culture that supports development, growth and a bit of fun!
 

What’s Next? 

Thank you for considering PAI, a subsidiary of Brink's, as your next employer. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at PAI. Like our Facebook and Instagram page or follow us on Twitter.

PAI/Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. PAI/Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.